Notice Following Refusal to Accept Delivery

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Details

{{supplier_company_name}}

{{supplier_address}}

Attention: {{supplier_contact_person}}

Subject: Notice Following Refusal to Accept Delivery - Order Number {{order_number}}

Dear {{supplier_contact_person}}/Sir/Madam,

1. Reference and Delivery Details

This letter serves as formal notification regarding the refusal to accept delivery of goods related to Purchase Order Number: {{order_number}}, placed on {{order_date}}.

The delivery was presented at our premises on {{delivery_date}} at approximately {{delivery_time}} via {{carrier_name}} (Consignment/Tracking Number: {{consignment_number}}).

2. Grounds for Refusal

We regret to inform you that the aforementioned delivery was refused due to the following reasons:

a) {{reason_for_refusal_1}} (e.g., Goods damaged, incorrect quantity, items not as per specification, late delivery).

b) {{reason_for_refusal_2}} (If applicable).

Specific details regarding the non-compliance are as follows: {{details_of_non_compliance}}.

Evidence supporting this refusal, including photographs and relevant documentation, is available upon request/attached herewith [delete as appropriate].

3. Goods Location and Status

The refused goods remain at {{location_of_goods}} and are being held at your risk and expense. We expect prompt instructions for their collection and return. Please make arrangements for collection within {{number_of_days}} working days from the date of this notice.

4. Required Action and Resolution

We request that you immediately investigate the cause of this non-compliance and propose a resolution. Specifically, we require:

a) Details of how and when the non-compliant goods will be collected.

b) Confirmation of when a replacement delivery that fully complies with our Purchase Order No. {{order_number}} will be dispatched, or alternative resolution proposed.

c) An explanation for the non-compliance to prevent recurrence.

5. Reservation of Rights

Please be advised that we reserve all our rights and remedies available under our agreement, including but not limited to, rejecting future deliveries that do not conform to our specifications, seeking compensation for any losses or damages incurred as a result of this non-compliance, and cancelling the purchase order should a satisfactory resolution not be reached promptly.

6. Contact

Kindly direct all correspondence regarding this matter to {{your_name}} at {{your_email}} or {{your_phone_number}}.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}