Document Control
| Field | Value |
|---|---|
| Document Title | Training Delivery SOP |
| Document Owner | Human Resources |
| Version | 1.0 |
| Effective Date | {{effective_date}} |
| Review Cycle | Annual |
| Classification | Internal Use |
Purpose & Scope
Ensure training programmes are needs-led, well-delivered and demonstrably effective.
Procedure
| Step | Owner | Action | SLA |
|---|---|---|---|
| 1 | L&D / Manager | Identify learning need and target audience | T-8 weeks |
| 2 | L&D | Define learning outcomes (Bloom-aligned) | T-7 weeks |
| 3 | L&D / SME | Design content and assessments | T-5 weeks |
| 4 | L&D | Pilot session and refine | T-3 weeks |
| 5 | L&D | Schedule, communicate, enrol participants | T-2 weeks |
| 6 | Facilitator | Deliver session | T0 |
| 7 | Participant | Complete evaluation | T+2 days |
| 8 | Manager | 30-day behavioural change check | T+30 days |
| 9 | L&D | Quarterly impact report | Quarterly |
Quality Standards
- Clear learning outcomes published in advance
- Adult learning principles applied
- Accessibility considered (captions, materials, pace)
- Evaluation at all four Kirkpatrick levels for strategic programmes
Roles & Responsibilities
| Role | Responsibility |
|---|---|
| Employee | Comply with the policy and complete required forms accurately. |
| Line Manager | Review, approve and document decisions in line with this policy. |
| HR Business Partner | Provide guidance, monitor adherence and maintain records. |
| Department Head | Ensure department-level compliance and resourcing. |
Review Workflow
| Stage | Owner | SLA |
|---|---|---|
| Submission | Employee | Day 0 |
| Manager Review | Line Manager | 2 business days |
| HR Review | HR Business Partner | 3 business days |
| Final Decision | Department Head | 5 business days |
| Communication | HR | Within 1 business day of decision |
Notes
Use this space to capture additional context, attachments referenced, or any deviations from standard process. All notes form part of the official record.
Signatures
Related templates
Tuition Reimbursement Policy
Enterprise-grade policy document with purpose, scope, definitions, procedures, responsibilities, compliance monitoring, and revision history — fully editable and ready for executive sign-off.
Employee Discount Program
Enterprise-grade policy document with purpose, scope, definitions, procedures, responsibilities, compliance monitoring, and revision history — fully editable and ready for executive sign-off.
Disability Insurance Policy
Enterprise-grade policy document with purpose, scope, definitions, procedures, responsibilities, compliance monitoring, and revision history — fully editable and ready for executive sign-off.
Long Service Award Policy
Enterprise-grade policy document with purpose, scope, definitions, procedures, responsibilities, compliance monitoring, and revision history — fully editable and ready for executive sign-off.