Customer Return Report

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Report Details

**Report Number:** {{report_number}}

**Date of Report:** {{date_of_report}}

**Department:** {{department}}

**Prepared By:** {{reporter_name}}

Customer Information

**Customer Name:** {{customer_name}}

**Customer ID:** {{customer_id}}

**Contact Person:** {{customer_contact_person}}

**Contact Number:** {{customer_contact_number}}

**Email Address:** {{customer_email_address}}

Product Information

**Product Name:** {{product_name}}

**Product Code/SKU:** {{product_code}}

**Serial Number (if applicable):** {{serial_number}}

**Quantity Returned:** {{quantity_returned}}

**Purchase Date:** {{purchase_date}}

**Invoice/Order Number:** {{invoice_order_number}}

Reason for Return

Please tick the appropriate box(es) and provide details:

☐ Defective Product

☐ Wrong Item Shipped

☐ Damaged in Transit

☐ Customer Changed Mind

☐ Not as Described

☐ Other (Please specify): {{other_reason_for_return}}

**Detailed Description of Issue:** {{detailed_description_of_issue}}

Product Condition on Return

**Visual Inspection Notes:** {{visual_inspection_notes}}

**Functional Test Results (if applicable):** {{functional_test_results}}

**Packaging Condition:** {{packaging_condition}}

**Accessories/Components Included:** {{accessories_included}}

Resolution

**Proposed Resolution:**

☐ Full Refund

☐ Store Credit

☐ Product Exchange

☐ Repair

☐ No Action (Return Rejected)

☐ Other (Please specify): {{other_resolution}}

**Value of Refund/Credit (if applicable):** {{value_of_refund_credit}}

**Date of Resolution:** {{date_of_resolution}}

Actions Taken

**Department Responsible:** {{responsible_department}}

**Actions to Prevent Recurrence:** {{actions_to_prevent_recurrence}}

**Follow-up Required By:** {{follow_up_by}}

**Date of Follow-up:** {{date_of_follow_up}}

Approvals

**Approved By (Manager/Supervisor):** {{manager_supervisor_name}}

**Date of Approval:** {{date_of_approval}}

**Signature:** _________________________

Signature Block

_________________________

**Prepared By:** {{reporter_name}}

**Date:** {{date_prepared}}