Client Onboarding Checklist

Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}}

Client Information Gathering

* Client Full Name/Company Name: {{client_full_name}}

* Client Contact Person: {{contact_person_name}}

* Client Contact Email: {{client_contact_email}}

* Client Contact Phone: {{client_contact_phone}}

* Client Address: {{client_address}}

* Business Registration Number (South Africa - CIPC): {{cifc_registration_number}}

* VAT Registration Number (South Africa - SARS): {{vat_registration_number}}

* Proof of Address (e.g., utility bill not older than 3 months): {{proof_of_address_provided_date}}

* Company Registration Documents (if applicable, CIPC): {{company_registration_documents_check}}

Service/Product Agreement

* Service Agreement/Contract drafted: {{contract_drafted_date}}

* Service Agreement/Contract sent to client: {{contract_sent_date}}

* Service Agreement/Contract signed by client: {{contract_signed_date}}

* Scope of Work (SOW) confirmed: {{sow_confirmed_date}}

* Payment Terms and Schedule agreed upon: {{payment_terms_agreed_date}}

Compliance and Legal (South Africa - SADC)

* POPIA (Protection of Personal Information Act) Consent Form signed: {{popia_consent_signed_date}}

* Conflict of Interest Disclosure reviewed: {{conflict_of_interest_reviewed_date}}

* Regulatory checks completed (if applicable): {{regulatory_checks_completed_date}}

* BCEA (Basic Conditions of Employment Act) compliance acknowledged (if applicable for services involving staff): {{bcea_compliance_acknowledged}}

* OHSA (Occupational Health and Safety Act) considerations discussed (if services require on-site presence): {{ohsa_considerations_discussed}}

* RHA (Road Hazzards Act) (if applicable for transport related services): {{rha_compliance_acknowledged}}

Account Setup and Access

* Internal System Account Created: {{internal_system_account_created}}

* Client Portal Access Provided (if applicable): {{client_portal_access_provided}}

* Communication Channels Established (e.g., dedicated chat, email group): {{communication_channels_established}}

* Introduction to Account Manager/Point of Contact: {{account_manager_introduced}}

Initial Onboarding Meeting

* Welcome Call/Meeting Scheduled: {{welcome_call_scheduled_date}}

* Welcome Call/Meeting Conducted: {{welcome_call_conducted_date}}

* Key objectives and timelines reviewed: {{objectives_timelines_reviewed}}

* Next steps and immediate actions identified: {{next_steps_identified}}

Signature/Sign-off Block

Prepared by: {{preparer_name}}

Date: {{preparation_date}}

Client Acknowledgement:

Name: {{client_signatory_name}}

Signature: ___________________________

Date: ___________________________