We Received Your Return and Are Happy to Exchange it

COMPANY LETTERHEAD

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

DATE

{{date}}

CUSTOMER DETAILS

{{customer_name}}

{{customer_address}}

{{customer_email}}

{{customer_phone}}

SUBJECT: ACKNOWLEDGMENT OF RETURN AND EXCHANGE PROCESSING – ORDER NO. {{order_number}}

Dear {{customer_name}},

ACKNOWLEDGMENT OF RETURN

We are writing to confirm that we have received your returned item(s) for order number {{order_number}}, placed on {{original_order_date}}. The item(s) received are: {{returned_items_description}}.

EXCHANGE DETAILS

We are pleased to confirm that your request for an exchange will be processed. The item(s) you will be receiving in exchange are: {{exchanged_items_description}}.

The estimated delivery date for your exchanged item(s) is {{estimated_delivery_date}}. You will receive a separate notification with tracking information once your new order has been dispatched.

IMPORTANT INFORMATION

Please note that any differences in price between the returned item(s) and the exchanged item(s) will be handled as follows: {{price_difference_handling_details}}. If applicable, any additional charges or refunds will be processed within {{number_of_days}} business days.

If you have any questions or require further assistance regarding your exchange, please do not hesitate to contact our customer service team at {{customer_service_phone}} or {{customer_service_email}}.

THANK YOU

Thank you for your patience and understanding. We appreciate your business and look forward to serving you again.

SIGNATURE BLOCK

Sincerely,

{{company_name}}

Customer Service Department