Apology for Poor Service Rating on Customer Questionnaire

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

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Customer Information

{{customer_name}}

{{customer_address}}

Subject

Apology Regarding Your Recent Service Experience - Questionnaire Reference: {{questionnaire_reference_number}}

Salutation

Dear {{customer_name}},

Acknowledgement of Feedback

We are writing to you today in response to the recent customer questionnaire you completed on {{date_of_questionnaire}}, in which you rated our service as unsatisfactory. We sincerely appreciate you taking the time to provide us with your valuable feedback.

Expression of Apology and Regret

Please accept our sincerest apologies for the experience that led to your dissatisfaction. We are truly sorry that our service did not meet your expectations on this occasion. It is our utmost priority to provide excellent service to all our customers, and we regret that we fell short in your case.

Invitation for Further Discussion/Action

We would like to understand more about the specific issues you encountered so that we can address them appropriately. We would be grateful if you could contact us at your earliest convenience to discuss your concerns in more detail. Please feel free to reply to this email, call us directly at {{contact_phone_number}}, or visit us at {{office_address}} to speak with {{contact_person_name}}, our {{contact_person_title}}.

Alternatively, if you prefer, we can arrange for {{contact_person_name}} to contact you at a time that suits you. Please let us know your preferred method of contact and availability.

Commitment to Improvement

We value your business and are committed to resolving this matter to your satisfaction and improving our service based on your feedback. Your insights are crucial in helping us enhance our customer experience.

Thank you for bringing this to our attention. We look forward to hearing from you soon.

Sincerely

{{company_name}}

{{sender_name}}

{{sender_title}}