Document Control
| Field | Value |
|---|---|
| Document Title | Customer Feedback Form |
| Document Owner | Human Resources |
| Version | 1.0 |
| Effective Date | {{effective_date}} |
| Review Cycle | Annual |
| Classification | Internal Use |
Purpose & Scope
Collect structured customer feedback to inform service improvement, product roadmap and account-level recovery actions.
Customer Details
| Field | Value |
|---|---|
| Customer Name | {{customer_name}} |
| Company | {{customer_company}} |
| {{customer_email}} | |
| Account Manager | {{account_manager}} |
| Date | {{date}} |
Net Promoter Score (0–10)
How likely are you to recommend {{company_name}} to a colleague? Score: ____ /10
Satisfaction Ratings
| Dimension | Rating (1–5) |
|---|---|
| Overall Experience | |
| Product / Service Quality | |
| Value for Money | |
| Responsiveness | |
| Professionalism | |
| Problem Resolution |
What worked well
Capture verbatim feedback on positive experiences.
What could be improved
Capture verbatim feedback on improvement opportunities.
Follow-up Required
Review Workflow
| Stage | Owner | SLA |
|---|---|---|
| Submission | Employee | Day 0 |
| Manager Review | Line Manager | 2 business days |
| HR Review | HR Business Partner | 3 business days |
| Final Decision | Department Head | 5 business days |
| Communication | HR | Within 1 business day of decision |
Notes
Use this space to capture additional context, attachments referenced, or any deviations from standard process. All notes form part of the official record.
Confidentiality & Data Protection
All personal data captured under this document is processed in accordance with {{company_name}}'s Data Protection & Privacy Policy and applicable data-protection legislation (including GDPR/UK GDPR where relevant). Records are retained for {{retention_period}} and accessed only on a need-to-know basis.
Signatures
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