Privacy
Data deletion instructions
You have the right to permanently delete your MyBizBox account, all business data you have created, and any linked WhatsApp Business Account connection. We support three ways to request deletion.
1. In-app (recommended)
Sign in and open Settings → Account → Delete account. Your account is scheduled for deletion immediately and permanently removed after a 30-day grace period.
2. Public request form
If you no longer have access to your account, submit the form at https://mybizbox.app/delete-account. Our privacy team verifies your identity within 5 business days and deletion completes within 30 days.
3. Email
Email privacy@mybizbox.app from the address on the account.
What gets deleted
- Your MyBizBox account, profile, and login credentials.
- All business documents, contacts, quotes, invoices, and CRM data you own.
- Any connected WhatsApp Business Account tokens (connection severed, tokens erased).
- Any AI memory / assistant history attributed to your user.
- Backups are purged within 90 days of the deletion completing.
Some records must be retained by law (e.g. tax invoices for 5 years under SARS rules). These are moved to a restricted archive and are not used for any other purpose.
Full details are available in our Privacy Policy.