Announcement of Free Delivery Limitations Change

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Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Reference

Date: {{date}}

Ref: {{reference_number}}

Subject: Important Update Regarding Our Free Delivery Policy

Dear Valued {{customer_type}} (e.g., Customers, Partners, Stakeholders),

This communication serves to formally inform you of important changes to our free delivery policy, effective from {{effective_date}}. We continually strive to optimize our services while maintaining sustainability, and these adjustments are necessary to align with current operational costs and market conditions.

Summary of Changes

Please note the following key changes to our free delivery policy:

1. **Minimum Order Value:** Effective {{effective_date}}, free delivery will now apply to all orders with a minimum total value of {{minimum_order_value}} (formerly {{previous_minimum_order_value}}).

2. **Geographical Limitations:** Free delivery will now be exclusively available for deliveries within a radius of {{delivery_radius}} km from our {{origin_point}} (e.g., main warehouse, store location). Deliveries outside this radius will incur a standard shipping fee, or an amount calculated based on {{calculation_method}}.

3. **Product Category Exclusions:** Certain {{product_categories}} (e.g., oversized items, hazardous materials) will no longer be eligible for free delivery due to their specialized handling and transportation requirements. Standard shipping rates will apply to these items.

4. **Delivery Timeframes:** While we endeavor to maintain prompt delivery, free deliveries may now have an extended delivery window of {{new_delivery_window}} business days, compared to the previous {{previous_delivery_window}} business days. Expedited delivery options will remain available at an additional cost.

Rationale for Changes

These adjustments are a direct response to increasing fuel costs, logistics expenses, and the overall economic landscape. Our goal is to ensure the long-term viability of our delivery services while continuing to offer competitive pricing on our products. By implementing these limitations, we can better manage our operational overheads and focus on providing excellent service where it matters most.

What These Changes Mean for You

We understand that changes to our policies can require adjustments on your part. We encourage you to review your ordering process to ensure compliance with the new free delivery criteria. Our online platform and customer service team are being updated to reflect these changes, and we are available to assist with any queries you may have.

Further Information and Assistance

For a detailed overview of our updated delivery policy, please visit our website at {{website_link_to_policy}}. Should you have any questions or require clarification regarding these changes, please do not hesitate to contact our customer service team at {{customer_service_email}} or {{customer_service_phone_number}}. Our team is available from {{operating_hours}} on {{operating_days}}.

Appreciation

We sincerely appreciate your understanding and continued support as we implement these necessary adjustments. We remain committed to serving you with high-quality products and excellent service.

Yours sincerely,

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