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Fulfillment Services Agreement

This Fulfillment Services Agreement template outlines the terms and conditions under which a service provider will fulfill orders for a client, covering aspects like order processing, warehousing, shipping, and returns. It is suitable for businesses outsourcing their logistics and order fulfillment operations.

Updated 15d ago
fulfillmentlogisticsagreementservicese-commercewarehouseshippingSME

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Fulfillment Services Agreement

Fulfillment Services Agreement

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Fulfillment Services Agreement

This Fulfillment Services Agreement (“Agreement”) is made and entered into as of {{date_of_agreement}}

BETWEEN:

{{client_company_name}}, a company duly incorporated under the laws of {{client_jurisdiction}}, with its principal place of business at {{client_address}} (hereinafter referred to as the “Client”);

AND

{{service_provider_company_name}}, a company duly incorporated under the laws of {{service_provider_jurisdiction}}, with its principal place of business at {{service_provider_address}} (hereinafter referred to as the “Service Provider”).

The Client and the Service Provider are hereinafter collectively referred to as the “Parties” and individually as a “Party.”

1. Services Provided

The Service Provider shall provide the following fulfillment services to the Client (collectively, the “Services”):

a. **Warehousing:** Receipt, storage, and inventory management of Client’s products at the Service Provider’s facility located at {{warehouse_address}}.

b. **Order Processing:** Receiving and processing customer orders transmitted by the Client via {{order_transmission_method}}.

c. **Picking and Packing:** Picking ordered products from inventory and packaging them in appropriate shipping materials.

d. **Shipping:** Arranging for the shipment of orders to customers using {{shipping_methods_or_carriers}}.

e. **Returns Management:** Processing returned products in accordance with the Client’s return policy and instructions.

f. **Inventory Reporting:** Providing regular inventory reports to the Client as per Schedule A.

2. Client Obligations

The Client shall:

a. Provide accurate and timely information regarding product inventory, pricing, and customer orders.

b. Ensure that all products provided to the Service Provider comply with all applicable laws and regulations.

c. Maintain adequate insurance coverage for its products stored at the Service Provider’s facility.

d. Be responsible for all shipping costs, duties, and taxes unless otherwise agreed upon in writing.

e. Pay the Service Provider's fees as set out in Section 4.

3. Term and Termination

a. This Agreement shall commence on {{start_date}} and continue for an initial term of {{initial_term_duration}} (the “Initial Term”), unless terminated earlier as provided herein.

b. Following the Initial Term, this Agreement shall automatically renew for successive terms of {{renewal_term_duration}} each, unless either Party provides written notice of non-renewal at least {{notice_period_days}} days prior to the end of the then-current term.

c. Either Party may terminate this Agreement immediately upon written notice if the other Party commits a material breach of this Agreement and fails to cure such breach within {{cure_period_days}} days of receiving written notice thereof.

4. Fees and Payment

a. The Client shall pay the Service Provider fees for the Services as set forth in Schedule B, attached hereto and incorporated herein by reference.

b. Invoices shall be issued by the Service Provider on a {{billing_cycle}} basis and are due and payable within {{payment_due_days}} days of the invoice date.

c. Late payments may incur interest at a rate of {{interest_rate_percent}}% per month or the maximum rate permitted by law, whichever is lower.

5. Limitation of Liability

The Service Provider’s total liability for any claims arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client to the Service Provider for the Services during the {{liability_period}} period preceding the event giving rise to the claim.

6. Confidentiality

Both Parties agree to keep confidential all non-public information disclosed by one Party to the other during the term of this Agreement, including but not limited to business plans, customer lists, and financial information.

7. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of {{governing_law_jurisdiction}}.

Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the rules of the {{arbitration_institution}}.

8. Entire Agreement

This Agreement, including all attached schedules, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

Signature Block

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first written above.

FOR THE CLIENT:

___________________________

Name: {{client_signatory_name}}

Title: {{client_signatory_title}}

Date: {{client_signature_date}}

FOR THE SERVICE PROVIDER:

___________________________

Name: {{service_provider_signatory_name}}

Title: {{service_provider_signatory_title}}

Date: {{service_provider_signature_date}}

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