Refusal to Accept Late Return of Merchandise

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Customer Information

{{customer_name}}

{{customer_address}}

Subject

Refusal to Accept Late Return of Merchandise - Order/Transaction No: {{order_transaction_number}}

Salutation

Dear {{customer_name}},

Body of Letter

This letter serves to formally acknowledge your attempt to return the following merchandise:

Item(s): {{item_description}}

Purchase Date: {{purchase_date}}

We regret to inform you that we are unable to accept the return of the aforementioned merchandise.

Our company policy, clearly stated at the point of sale and on our website/receipts, stipulates that all returns must be initiated within {{number_of_days}} days from the date of purchase. Your return request was received on {{return_request_date}}, which falls outside of our designated return window.

As per our policy, merchandise returned beyond this period is not eligible for a refund, exchange, or store credit.

We understand that this may be disappointing, and we encourage our customers to review our return policy thoroughly at the time of purchase to avoid such situations.

Further Action (Optional)

The merchandise will be held at our {{location}} for {{holding_period}} days, until {{holding_end_date}}, for you to arrange collection. If the merchandise is not collected by this date, it will be disposed of or donated at our discretion.

Contact Information

Should you have any questions regarding this matter, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or {{customer_service_email}}.

Closing

Sincerely,

Signature Block

{{company_representative_name}}

{{company_representative_title}}

{{company_name}}