Business OS
Governance & ComplianceCompany Policies

SaaS Agreement

This document is a standard Software as a Service (SaaS) Agreement for businesses. It outlines the terms and conditions under which a service provider offers its software to a customer on a subscription basis, suitable for use in a generic Southern African business context.

Updated today
SaaSSoftware AgreementService AgreementSubscriptionCloud ServicesTechnologyB2BSouthern Africa

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

SaaS Agreement

This Software as a Service Agreement ('Agreement') is made and entered into on this {{date_of_agreement}} ('Effective Date') by and between:

{{provider_company_name}}, a company duly incorporated under the laws of {{provider_country}}, with its principal place of business at {{provider_address}} ('Provider'); and

{{customer_company_name}}, a company duly incorporated under the laws of {{customer_country}}, with its principal place of business at {{customer_address}} ('Customer').

Collectively, the Provider and the Customer may be referred to as the 'Parties' and individually as a 'Party'.

1. Definitions

1.1. 'Software' refers to the software application(s) specified in Schedule A, provided by the Provider as a service.

1.2. 'Services' means the provision of access to and use of the Software, along with any related support, maintenance, and hosting services.

1.3. 'User' means an individual authorized by the Customer to access and use the Services.

1.4. 'Subscription Term' means the period during which the Customer is authorized to use the Services, as specified in Schedule B.

2. Grant of Rights

2.1. Subject to the terms and conditions of this Agreement, the Provider grants the Customer a non-exclusive, non-transferable right to access and use the Software as a service during the Subscription Term.

2.2. The Customer may permit its authorized Users to access and use the Services solely for the Customer's internal business purposes.

3. Customer Obligations

3.1. The Customer shall be responsible for obtaining and maintaining all necessary equipment, software, and internet access to use the Services.

3.2. The Customer shall ensure that its Users comply with the terms of this Agreement and any acceptable use policies provided by the Provider.

3.3. The Customer shall not (i) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Services or the Software in any way; (ii) modify or make derivative works based upon the Services or the Software; or (iii) reverse engineer or access the Services or the Software in order to build a competitive product or service.

4. Fees and Payment

4.1. The Customer shall pay the Provider the fees for the Services as set forth in Schedule C ('Fees').

4.2. All Fees are due in advance on a {{payment_frequency}} basis. Invoices will be issued by the Provider and are payable within {{payment_due_days}} days of the invoice date.

4.3. All Fees are exclusive of any applicable taxes, duties, or levies, which shall be borne by the Customer.

5. Confidentiality

5.1. Both Parties agree to keep confidential all non-public information disclosed by one Party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ('Confidential Information').

5.2. Confidential Information shall not include information that: (a) is or becomes publicly known through no fault of the receiving Party; (b) was known to the receiving Party prior to disclosure; (c) is rightfully obtained by the receiving Party from a third party without restriction; or (d) is independently developed by the receiving Party without use of or reference to the disclosing Party's Confidential Information.

5.3. Each Party shall use the same degree of care to protect the other's Confidential Information as it uses to protect its own similar information, but no less than reasonable care.

6. Data Protection and Privacy

6.1. The Parties shall comply with all applicable data protection and privacy laws and regulations in their respective jurisdictions.

6.2. The Provider shall implement appropriate technical and organisational measures to protect Customer data processed via the Services against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Termination

7.1. Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches any of its obligations and fails to cure such breach within {{cure_period_days}} days after receiving written notice thereof.

7.2. Upon termination, the Customer shall immediately cease all use of the Services, and all outstanding Fees shall become immediately due and payable.

8. Governing Law and Dispute Resolution

8.1. This Agreement shall be governed by and construed in accordance with the laws of {{governing_country}}.

8.2. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the rules of the {{arbitration_institution}} in {{arbitration_city}}, {{arbitration_country}}.

Signature Block

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date.

_____________________________

By: {{provider_signatory_name}}

Title: {{provider_signatory_title}}

For: {{provider_company_name}}

_____________________________

By: {{customer_signatory_name}}

Title: {{customer_signatory_title}}

For: {{customer_company_name}}

Related templates