Business OS
Governance & ComplianceCompany Policies

Special Pricing Policy for Repeat Buyers

This template outlines a special pricing policy designed to reward repeat buyers with exclusive discounts and benefits. Use it to formalize your company's approach to customer loyalty programs and incentivise repeat business.

Updated 15d ago
pricing policyrepeat buyerscustomer loyaltydiscountsbusiness policysales strategySME

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Policy Title

SPECIAL PRICING POLICY FOR REPEAT BUYERS

Policy Effective Date

Effective Date: {{effective_date}}

1. Purpose and Scope

This policy establishes guidelines for offering special pricing to repeat buyers of {{company_name}}. The purpose is to foster customer loyalty, encourage repeat purchases, and recognize the value of long-term customer relationships. This policy applies to all customers who meet the repeat buyer criteria as defined herein.

2. Definition of a Repeat Buyer

A 'Repeat Buyer' is defined as a customer who has made a minimum of {{minimum_purchases}} purchases within a {{time_period}} (e.g., 12 months) totalling a cumulative value of {{minimum_spend_currency}} {{minimum_spend_amount}}.

Specific product categories or services may have additional criteria as outlined in Annex A.

3. Special Pricing Benefits

Repeat Buyers are eligible for the following special pricing benefits:

a. Discount on Future Purchases: A {{discount_percentage}}% discount on all subsequent purchases of eligible products/services.

b. Priority Service: Expedited processing of orders and inquiries.

c. Exclusive Product Previews: Early access to new product launches or services.

d. Dedicated Account Manager: Assignment of a dedicated account manager for personalised support (for buyers exceeding {{higher_tier_spend_currency}} {{higher_tier_spend_amount}} annual spend).

4. Eligibility and Application Process

Eligibility for this special pricing policy will be automatically assessed by {{company_name}}'s CRM system. Customers who meet the criteria will be notified via email at {{notification_email_address}} and invited to opt-in to the program.

Customers may also inquire about their eligibility by contacting {{contact_department}}.

5. Policy Review and Amendments

This policy will be reviewed annually by {{review_department}} to ensure its effectiveness and relevance. {{company_name}} reserves the right to amend this policy at any time, with reasonable notice provided to affected Repeat Buyers.

Signature Block

_____________________________

Authorised Signatory: {{authorised_signatory_name}}

Title: {{authorised_signatory_title}}

Date: {{signature_date}}

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