Checklist Customer Onboarding

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Customer Information Collection

1. Obtain official company registration documents (e.g., Certificate of Incorporation, Business Registration Certificate).

2. Collect valid identification documents from key contact persons and authorized signatories (e.g., National ID, Passport).

3. Gather contact details including official business address, postal address, primary phone number, and email addresses.

4. Request tax identification details (e.g., VAT number, Taxpayer Identification Number).

Account Setup and Configuration

1. Create customer profile in CRM system (e.g., Salesforce, Zoho CRM).

2. Configure account settings based on agreed service package or product terms.

3. Set up billing and payment preferences, including preferred currency (e.g., ZAR, NGN, KES) and payment methods.

4. Assign dedicated account manager/contact person.

5. Issue welcome pack with essential information, service guides, and contact details.

Legal and Compliance Verification

1. Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks in accordance with local regulations.

2. Verify beneficial ownership information.

3. Review and secure signed service agreements, contracts, and terms and conditions.

4. Ensure all necessary disclosures and consents are obtained (e.g., data protection, privacy policy).

Product/Service Orientation and Training

1. Schedule initial product/service orientation session or training.

2. Provide access to user manuals, FAQs, and support resources.

3. Confirm customer understanding of product/service functionality and support channels.

4. Establish communication protocols and reporting schedules.

Feedback and Follow-up

1. Schedule initial follow-up call within {{number_of_days}} days of onboarding completion.

2. Solicit feedback on the onboarding process for continuous improvement.

3. Address any initial issues or concerns raised by the customer.

4. Document all onboarding activities and communications in the customer record.

Signature Block

Date: {{date}}

___________________________

{{onboarding_specialist_name}}

{{onboarding_specialist_title}}