Checklist Website Hosting Agreement

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

1. Provider Identification and Contact Information

1.1. Legal Name of Hosting Provider: {{provider_legal_name}}

1.2. Trading Name (if different): {{provider_trading_name}}

1.3. Physical Address: {{provider_address}}

1.4. Primary Contact Person: {{provider_contact_person}}

1.5. Contact Email: {{provider_contact_email}}

1.6. Contact Phone Number: {{provider_contact_phone}}

1.7. Emergency Contact Number (24/7 support): {{provider_emergency_contact}}

2. Service Level Agreement (SLA) Details

2.1. Uptime Guarantee (%): {{uptime_guarantee}}

2.2. Penalties for Downtime (e.g., credit, refund): {{downtime_penalties}}

2.3. Response Time for Support Tickets: {{support_response_time}}

2.4. Resolution Time for Critical Issues: {{critical_issue_resolution_time}}

2.5. Data Backup Frequency: {{backup_frequency}}

2.6. Data Recovery Time Objective (RTO): {{data_recovery_rto}}

2.7. Data Recovery Point Objective (RPO): {{data_recovery_rpo}}

3. Technical Specifications and Infrastructure

3.1. Server Location (Country/Region): {{server_location}}

3.2. Type of Hosting (Shared, VPS, Dedicated, Cloud): {{hosting_type}}

3.3. Disk Space Allocation: {{disk_space}}

3.4. Bandwidth/Data Transfer Limit: {{bandwidth_limit}}

3.5. Supported Operating Systems: {{supported_os}}

3.6. Supported Databases: {{supported_databases}}

3.7. Available Programming Languages/Runtime Environments: {{programming_languages}}

3.8. Content Delivery Network (CDN) Availability: {{cdn_availability}}

3.9. Scalability Options: {{scalability_options}}

4. Security Measures

4.1. Firewall Protection: {{firewall_protection}}

4.2. DDoS Protection: {{ddos_protection}}

4.3. SSL Certificate Provision (Included/Optional): {{ssl_certificate_provision}}

4.4. Malware Scanning and Removal: {{malware_scanning}}

4.5. Regular Security Audits: {{security_audits}}

4.6. Data Encryption (at rest and in transit): {{data_encryption}}

4.7. Access Control and Authentication Mechanisms: {{access_control}}

5. Pricing and Payment Terms

5.1. Monthly/Annual Hosting Fee: {{hosting_fee}}

5.2. Setup Fees: {{setup_fees}}

5.3. Renewal Terms and Price Changes: {{renewal_terms}}

5.4. Payment Methods Accepted: {{payment_methods}}

5.5. Overages Charges (e.g., for exceeding bandwidth): {{overages_charges}}

5.6. Refund Policy: {{refund_policy}}

5.7. Exit Costs/Transfer Fees: {{exit_transfer_fees}}

6. Support and Maintenance

6.1. Support Channels (phone, email, chat, ticket system): {{support_channels}}

6.2. Support Availability (24/7, business hours): {{support_availability}}

6.3. Managed Hosting Services Included: {{managed_services_included}}

6.4. Maintenance Windows and Notification Procedures: {{maintenance_windows}}

6.5. Access to Knowledge Base/Documentation: {{knowledge_base_access}}

7. Legal and Regulatory Compliance

7.1. Compliance with Data Protection Regulations (e.g., POPIA, GDPR if applicable): {{data_protection_compliance}}

7.2. Data Ownership Clause: {{data_ownership_clause}}

7.3. Dispute Resolution Mechanism: {{dispute_resolution}}

7.4. Governing Law: {{governing_law}}

7.5. Termination Clauses and Notice Periods: {{termination_clauses}}

7.6. Indemnification Clauses: {{indemnification_clauses}}

8. Additional Services and Features

8.1. Domain Name Registration/Management: {{domain_management}}

8.2. Email Hosting Services: {{email_hosting}}

8.3. Website Builder/CMS Integration: {{website_builder_cms}}

8.4. Staging Environment Availability: {{staging_environment}}

8.5. Performance Monitoring Tools: {{performance_monitoring}}

Signature Block

Checked By: ___________________________

Name: {{checker_name}}

Title: {{checker_title}}

Date: {{date}}

Approved By: ___________________________

Name: {{approver_name}}

Title: {{approver_title}}

Date: {{approval_date}}