Support Agreement

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Support Agreement

Support Agreement

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

SUPPORT AGREEMENT

This Support Agreement ("Agreement") is entered into on this {{day}} day of {{month}}, {{year}} ("Effective Date"), by and between:

{{company_name}}, a company duly incorporated under the laws of {{country}}, with its principal place of business at {{company_address}} (hereinafter referred to as "Provider"); and

{{party_name}}, a {{company_type}} / an individual, with its principal place of business / residing at {{party_address}} (hereinafter referred to as "Recipient").

Provider and Recipient are hereinafter collectively referred to as the "Parties" and individually as a "Party".

1. SCOPE OF SERVICES

1.1. Provider shall offer support services to the Recipient as detailed in Schedule A attached hereto ("Services"). These Services may include, but are not limited to, technical assistance, general inquiries, and troubleshooting related to {{product_service_name}}.

1.2. The Services shall be provided during the hours of {{start_time}} to {{end_time}} on {{days_of_week}}, excluding public holidays in {{country}}.

2. SERVICE LEVELS

2.1. Provider agrees to maintain a reasonable level of service availability and response times for the Services. Specific service level objectives are outlined in Schedule B.

2.2. Provider will use commercially reasonable efforts to resolve support issues within {{resolution_timeframe}}.

3. RECIPIENT'S RESPONSIBILITIES

3.1. The Recipient agrees to provide accurate and complete information when requesting support.

3.2. The Recipient shall cooperate with the Provider in diagnosing and resolving issues, including providing necessary access to systems or information when requested.

3.3. The Recipient shall ensure that its staff are adequately trained in the use of {{product_service}} to minimize basic support requests.

4. FEES AND PAYMENT

4.1. In consideration for the Services, the Recipient shall pay the Provider a monthly fee of {{amount}} ({{currency}}) payable in advance on the {{day_of_month}} of each month.

4.2. All payments shall be made by {{payment_method}} to the Provider's nominated bank account.

4.3. Any additional services requested by the Recipient outside the scope of this Agreement will be subject to separate charges, agreed upon in writing by both Parties.

5. TERM AND TERMINATION

5.1. This Agreement shall commence on the Effective Date and shall continue for an initial period of {{initial_term_months}} months, automatically renewing thereafter for successive periods of {{renewal_term_months}} months unless terminated earlier in accordance with this Agreement.

5.2. Either Party may terminate this Agreement by giving {{notice_period}} days' written notice to the other Party.

5.3. Either Party may terminate this Agreement immediately upon written notice if the other Party commits a material breach of this Agreement and fails to remedy such breach within {{cure_period}} days of receiving written notice thereof.

6. CONFIDENTIALITY

6.1. Both Parties agree to keep confidential all information received from the other Party that is marked as confidential or would reasonably be considered confidential.

6.2. This obligation of confidentiality shall survive the termination of this Agreement for a period of {{confidentiality_period}} years.

7. LIMITATION OF LIABILITY

7.1. To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

7.2. The Provider's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total fees paid by the Recipient to the Provider in the {{past_months}} months preceding the event giving rise to the claim.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1. This Agreement shall be governed by and construed in accordance with the laws of {{country_law}}.

8.2. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the rules of the {{arbitration_institution}}.

8.3. The seat of the arbitration shall be {{city}}, {{country}}.

9. ENTIRE AGREEMENT

This Agreement, including any attached schedules, constitutes the entire agreement between the Parties concerning the subject matter hereof and supersedes all prior agreements, understandings, and representations, whether written or oral, relating to such subject matter.

SIGNATURES

IN WITNESS WHEREOF, the Parties have executed this Support Agreement as of the Effective Date.

FOR AND ON BEHALF OF {{company_name}} (PROVIDER):

____________________________________

Name: {{provider_signatory_name}}

Title: {{provider_signatory_title}}

Date: {{date}}

FOR AND ON BEHALF OF {{party_name}} (RECIPIENT):

____________________________________

Name: {{recipient_signatory_name}}

Title: {{recipient_signatory_title}}

Date: {{date}}