Acknowledgment of Merchandise Returned for Repair

COMPANY LETTERHEAD

{{company_name}} {{company_address}} Tel: {{phone}} Email: {{email}} Website: {{website}}

DATE

{{date}}

CUSTOMER INFORMATION

**Customer Name:** {{customer_name}} **Customer Address:** {{customer_address}} **Customer Phone:** {{customer_phone}} **Customer Email:** {{customer_email}}

ACKNOWLEDGMENT OF MERCHANDISE RETURNED FOR REPAIR

Dear {{customer_name}},

This letter serves as a formal acknowledgment of the receipt of your merchandise for repair services at our facility.

We confirm receipt of the following item(s):

MERCHANDISE DETAILS

**Item Name/Model:** {{item_name_model}} **Serial Number:** {{serial_number}} **Date of Purchase:** {{date_of_purchase}} **Description of Reported Issue:** {{description_of_issue}}

CONDITION UPON RECEIPT

Upon initial inspection, the item was found to be in the following condition:

{{condition_upon_receipt}} (e.g., "Good condition with reported fault as described," "Minor cosmetic wear in addition to reported fault")

REPAIR PROCESS AND ESTIMATE

Our technical team will now proceed with a thorough diagnosis of the reported issue. We aim to complete the diagnosis within {{diagnosis_timeline}} business days.

Following the diagnosis, we will contact you at {{customer_phone}} or {{customer_email}} with a detailed repair estimate, including parts and labor costs, and an estimated completion time. We will await your approval before commencing any repairs.

Please note that if the fault is found to be outside the terms of your warranty, repair charges will apply. A diagnostic fee of {{diagnostic_fee_currency}}{{diagnostic_fee_amount}} may be charged if you choose not to proceed with the repair after receiving the estimate and the item is out of warranty.

WARRANTY STATUS

**Warranty Status:** {{warranty_status}} (e.g., "Under Warranty," "Out of Warranty") **Warranty Expiry Date (if applicable):** {{warranty_expiry_date}}

OUR COMMITMENT

We are committed to providing you with quality repair services and will keep you informed of the progress of your repair. Should you have any questions, please do not hesitate to contact us at {{company_phone}} or reply to this email.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}