Customer Letter for Departed Employee

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Date and Customer Information

{{date}}

{{customer_name}}

{{customer_address}}

Subject

Subject: Important Update Regarding Your Account at {{company_name}}

Salutation

Dear {{customer_name}},

Announcement of Employee Departure

We are writing to inform you that {{employee_name}}, who served as {{employee_title}} and has been a key contact for your account, has departed from {{company_name}} effective {{departure_date}}. We thank {{employee_name}} for their contributions during their time with us and wish them well in their future endeavors.

Introduction of New Contact

We understand the importance of continuity in our service to you. Therefore, we are pleased to introduce {{new_contact_name}} as your new dedicated contact person. {{new_contact_name}} will be taking over responsibilities for your account and is eager to assist you with any of your needs. You can reach {{new_contact_name}} directly at {{new_contact_phone}} or {{new_contact_email}}.

Assurance of Continued Service

Rest assured that the transition will be seamless, and our commitment to providing you with excellent service remains our top priority. We have taken steps to ensure that all ongoing projects and services related to your account continue without interruption.

Call to Action/Next Steps

We encourage you to reach out to {{new_contact_name}} at your earliest convenience to introduce yourself and discuss any immediate needs or upcoming plans. Should you have any questions or require further assistance during this period, please do not hesitate to contact {{new_contact_name}} or our general customer service at {{company_phone}}.

Closing

Thank you for your continued trust and business.

Signature Block

Sincerely,

{{manager_name}}

{{manager_title}}

{{company_name}}