Customer Letter for Departed Employee

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Date and Customer Information

{{date}}

{{customer_name}}

{{customer_address}}

{{customer_city}}, {{customer_postcode}}

Salutation

Dear {{customer_name}},

Subject

Subject: Important Update Regarding Your Account at {{company_name}}

Notification of Employee Departure

We are writing to inform you of a change in our team. {{departed_employee_name}}, who has served as your primary contact for {{duration_of_service}} as our {{departed_employee_title}}, has left {{company_name}} effective {{departure_date}}.

We thank {{he_or_she}} for {{his_or_her}} contributions to our company and wish {{him_or_her}} the best in {{his_or_her}} future endeavors.

Introduction of New Contact

We are pleased to introduce {{new_employee_name}} who will be taking over {{departed_employee_name}}'s responsibilities and will be your new dedicated contact at {{company_name}}.

{{new_employee_name}} is our {{new_employee_title}} and can be reached directly at {{new_employee_phone}} or {{new_employee_email}}. {{he_or_she}} has been thoroughly briefed on your account and is eager to assist you with any of your needs.

Assurance of Continuity

Please be assured that this transition will not impact the quality of service and support you have come to expect from us. Our commitment to your satisfaction remains our top priority, and we are dedicated to ensuring a seamless transition for you.

We have taken all necessary steps to ensure that all ongoing projects and communications are transferred smoothly to {{new_employee_name}}.

Call to Action

We encourage you to reach out to {{new_employee_name}} at your convenience to introduce yourself or if you have any immediate questions or concerns.

Alternatively, please do not hesitate to contact our general customer service at {{company_phone}} or {{company_email}} for any assistance.

Closing

We value your business and look forward to continuing our successful relationship with you under {{new_employee_name}}'s dedicated support.

Sincerely,

Sincerely,

Signature Block

{{your_name}}

{{your_title}}

{{company_name}}