Reply Notice of Violation of Warranty Exclusion

COMPANY LETTERHEAD

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

DATE

{{date}}

RECIPIENT DETAILS

{{recipient_name}}

{{recipient_address}}

SUBJECT: REPLY TO NOTICE OF ALLEGED WARRANTY VIOLATION REFERENCE {{reference_number}} - APPLICATION OF WARRANTY EXCLUSION

Dear {{recipient_name}},

We acknowledge receipt of your notice dated {{notice_date}} regarding an alleged violation of warranty for {{product_or_service_description}} under agreement/invoice number {{agreement_invoice_number}}.

ASSERTION OF WARRANTY EXCLUSION

Please be advised that we have reviewed the details pertaining to the alleged warranty violation. Our assessment confirms that the circumstances described fall squarely within the exclusions clearly stipulated in our Warranty Policy, specifically clause {{exclusion_clause_number}}.

As per our terms and conditions, the warranty does not cover: {{specific_exclusion_details_full_text}}. The current situation, involving {{brief_description_of_current_situation_matching_exclusion}}, is therefore not covered by the warranty.

REFERENCE TO TERMS AND CONDITIONS

We draw your attention to clause {{relevant_clause_number}} of our standard terms and conditions, which you acknowledged upon purchase/engagement. A copy of our Warranty Policy is available on our website at {{warranty_policy_url}} or can be provided upon request.

LIMITATION OF LIABILITY

In light of the applicable warranty exclusion, {{company_name}}'s obligation under the warranty is limited, and we are not liable for the alleged defect or damages claimed. Our liabilities remain strictly as defined in our original terms of sale and warranty policy.

NEXT STEPS / RESOLUTION

Should you wish to discuss alternative solutions or explore options for repair/replacement outside of warranty, please contact our customer service department at {{customer_service_phone_number}} or {{customer_service_email}}. Any such resolution would be subject to a separate agreement and applicable charges.

We trust this clarifies our position on the matter.

REGARDS

Sincerely,

The Management

{{company_name}}

SIGNATURE BLOCK

_________________________

Name: {{ signatory_name }}

Title: {{ signatory_title }}

Date: {{ signature_date }}