Account Manager Job Description

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Account Manager Job Description

Account Manager Job Description

Job Title:

Account Manager

Department:

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Reports To:

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Location:

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Job Summary:

The Account Manager is responsible for developing and maintaining long-term relationships with assigned clients, ensuring customer satisfaction, and identifying new business opportunities within their portfolio. This role focuses on understanding client needs, presenting relevant products and services, and achieving sales targets.

Key Responsibilities:

Manage a portfolio of assigned customers, developing strong client relationships to ensure high levels of customer retention and satisfaction.

Operate as the lead point of contact for any and all matters specific to your customers.

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

Assist with challenging client requests or issue escalations as needed.

Prepare regular reports on account status.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.

Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization.

Experience in delivering client-focused solutions based on customer needs.

Proven ability to manage multiple account management projects at a time while paying strict attention to detail.

Excellent listening, negotiation and presentation skills.

Excellent verbal and written communication skills.

Skills & Competencies:

Strong interpersonal and communication skills.

Ability to build rapport with clients.

Problem-solving and negotiation skills.

Time management and organizational skills.

Proficiency in CRM software (e.g., Salesforce, HubSpot).

Results-oriented with a strong sales aptitude.

Salary & Benefits:

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Application Process:

Interested candidates should submit their CV and a cover letter to {{hr_email_address}} by {{application_deadline}}.

Please quote the reference number {{job_reference_number}} in your application.

Company Name:

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