Apology for Overshipment

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

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Customer Information

{{customer_name}}

{{customer_address}}

Subject: Apology for Overshipment - Order Number {{order_number}}

Dear {{customer_contact_person}},

Body of Apology

Please accept our sincerest apologies regarding the recent overshipment of your order, {{order_number}}, placed on {{order_date}}. We understand that you received {{quantity_overshipped}} units/items more than you initially ordered for the product {{product_name}} (SKU: {{product_sku}}).

This error was due to {{reason_for_overshipment}}, and we are actively reviewing our internal processes to prevent such occurrences in the future.

We deeply regret any inconvenience or disruption this may have caused to your operations or inventory management.

Proposed Resolution

To rectify this situation, we would like to offer the following options:

1. **Return of Goods:** You may return the overshipped items to us at our expense. We will provide a pre-paid shipping label and arrange for collection at your earliest convenience. Please indicate your preferred date for collection.

2. **Purchase at Discounted Rate:** You may choose to keep the overshipped items and purchase them at a discounted rate of {{discount_percentage}}%. This adjustment will be reflected in a revised invoice.

3. **Credit Note:** We can issue a credit note for the value of the overshipped items, which can be applied to future purchases.

Please inform us of your preferred option by {{response_due_date}} so we can proceed accordingly. Should you require any further clarification or assistance, please do not hesitate to contact {{contact_person_name}} at {{contact_person_email}} or {{contact_person_phone_number}}.

Assurance of Future Service

We highly value your business and are committed to providing you with excellent service. We assure you that steps are being taken to enhance our quality control and order fulfillment processes to avoid similar issues in the future.

Sincerely,

Signature Block

{{sender_name}}

{{sender_title}}

{{company_name}}

{{date}}