Delivery of Substituted Goods

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Delivery of Substituted Goods

Delivery of Substituted Goods

Subject: Delivery of Substituted Goods - Order No. {{order_number}}

Dear {{customer_name}},

This letter serves to confirm the delivery of substituted goods pertaining to your original order, number {{order_number}}, placed on {{original_order_date}}. The substitution was necessitated due to {{reason_for_substitution}} (e.g., damaged goods, incorrect item, defective product) experienced with the initial delivery on {{initial_delivery_date}}.

Details of Substituted Goods Delivered

We have now successfully delivered the replacement items to your specified address. Below is a detailed list of the substituted goods:

- Item Name: {{substituted_item_name_1}}, Quantity: {{substituted_quantity_1}}, Product Code: {{substituted_product_code_1}}

- Item Name: {{substituted_item_name_2}}, Quantity: {{substituted_quantity_2}}, Product Code: {{substituted_product_code_2}}

The delivery was completed on {{delivery_date_substituted_goods}} at approximately {{delivery_time_substituted_goods}} by our delivery personnel, {{delivery_personnel_name}}. A delivery note, reference number {{delivery_note_number}}, was issued at the time of delivery.

Return of Original Goods (if applicable)

If the original goods require return, please ensure they are packaged securely. Our courier will collect the items on {{collection_date}} between {{collection_time_start}} and {{collection_time_end}}. Please ensure the goods are ready for collection at {{collection_address}}.

Acknowledgement of Receipt

By signing the attached delivery note, you confirm receipt of the substituted goods in satisfactory condition. If there are any discrepancies or issues with this delivery, please notify us within {{notification_period_days}} days of receipt.

Further Assistance

Should you have any questions or require further assistance regarding this delivery or the substituted items, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or reply to this email at {{customer_service_email_address}}.

Sincerely,