Notice of Back-Ordered Item

COMPANY LETTERHEAD

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

DATE

{{date}}

CUSTOMER INFORMATION

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Order Number: {{order_number}}

SUBJECT

NOTICE OF BACK-ORDERED ITEM - Order Number: {{order_number}}

BODY

Dear {{customer_name}},

This letter serves to inform you that an item included in your recent order, {{order_number}}, placed on {{order_date}}, is currently out of stock and on back-order.

The specific item(s) affected is/are:

Item Name: {{item_name}}

Product Code: {{product_code}}

Quantity Ordered: {{quantity_ordered}}

Original Expected Ship Date: {{original_ship_date}}

EXPECTED DELIVERY DATE

We anticipate receiving new stock for this item by approximately {{new_estimated_arrival_date}}. As soon as the item is received in our warehouse, it will be prepared for shipment to you without delay. You will receive a separate notification with tracking information once your back-ordered item has shipped.

We sincerely apologize for any inconvenience this delay may cause and appreciate your understanding.

OPTIONS (OPTIONAL)

You have the following options regarding your back-ordered item:

1. Wait for the back-ordered item: Your order will remain active, and we will ship the item as soon as it becomes available.

2. Substitute with an alternative: If you would like to explore alternative products that are currently in stock, please contact our customer service team at {{customer_service_phone}} or {{customer_service_email}}.

3. Cancel the back-ordered item: If you wish to cancel this specific back-ordered item from your order, please inform us, and we will process a refund for the item.

Please let us know your preferred option by {{response_date}}.

CONTACT INFORMATION

Should you have any questions or require further assistance, please do not hesitate to contact our customer service department at {{customer_service_phone}} or reply to this email at {{email}}.

Thank you for your patience and continued business.

SIGNATURE

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}