Notice of Defective Goods

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Notice of Defective Goods

Notice of Defective Goods

{{company_name}}

{{company_address}}

Tel: {{phone}}

Email: {{email}}

Website: {{website}}

Date:

{{date}}

Our Reference:

{{our_reference_number}}

Supplier Details:

{{supplier_company_name}}

{{supplier_address}}

Subject: Notice of Defective Goods - Purchase Order No. {{purchase_order_number}}

Dear Sir/Madam,

This letter serves as a formal notification regarding defective goods received from your company against Purchase Order Number {{purchase_order_number}}, dated {{purchase_order_date}}. The goods in question are specified as follows:

Description of Goods: {{description_of_goods}}

Quantity Received: {{quantity_received}}

Delivery Date: {{delivery_date}}

Invoice Number: {{invoice_number}}

Description of Defects:

Upon inspection, we have identified the following defects or non-conformities:

1. {{defect_1_description}} (e.g., [Specific defect, e.g., 'cracked casing', 'non-functional component'])

2. {{defect_2_description}} (e.g., [Specific defect, e.g., 'incorrect colour', 'missing parts'])

3. {{defect_n_description}}

Evidence of these defects, including photographs and inspection reports, are attached herewith for your review.

Impact of Defects:

The identified defects render the goods unfit for their intended purpose and significantly impact our operations/production. We require urgent resolution to mitigate further losses and disruption.

Required Action:

We request that you propose an immediate course of remedial action within {{response_time_days}} days from the date of this notice. We propose the following options for resolution:

1. Replacement of the defective goods with new, compliant goods.

2. Repair of the defective goods to meet the agreed specifications.

3. A full refund for the defective goods.

Please advise on your proposed solution and the timeline for resolution. We are open to discussing alternative solutions that effectively address this issue.

Reservation of Rights:

We reserve all our rights under the Purchase Order, relevant contracts, and applicable laws, including but not limited to the right to reject the defective goods, claim damages, and terminate the relevant contract if a satisfactory resolution is not reached within a reasonable timeframe.

Contact Person:

Please direct all correspondence regarding this matter to:

Name: {{contact_person_name}}

Title: {{contact_person_title}}

Email: {{contact_person_email}}

Phone: {{contact_person_phone_number}}

Sincerely,

{{signature}}

{{your_name}}

{{your_title}}