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Notification of Returned Merchandise Credit

This template is used to formally notify a customer that returned merchandise has been received and a credit has been issued to their account. It details the items returned, the credit amount, and how it will be applied.

Updated 1d ago
credit notereturnsmerchandiseaccountingcustomer communicationrefundcredit

COMPANY LETTERHEAD

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

DATE

{{date}}

CUSTOMER INFORMATION

{{customer_name}}

{{customer_address}}

Customer Account Number: {{customer_account_number}}

NOTIFICATION OF RETURNED MERCHANDISE CREDIT

Dear {{customer_name}},

This letter serves as a formal notification regarding the credit issued to your account for merchandise returned to us.

We confirm receipt of the following items on {{return_receipt_date}}:

RETURNED ITEMS AND CREDIT DETAILS

| Item Number | Description | Quantity Returned | Unit Price | Total Credit Amount |

|---|---|---|---|---|

| {{item_1_number}} | {{item_1_description}} | {{item_1_quantity}} | {{item_1_unit_price}} | {{item_1_total_credit}} |

| {{item_2_number}} | {{item_2_description}} | {{item_2_quantity}} | {{item_2_unit_price}} | {{item_2_total_credit}} |

| {{item_x_number}} | {{item_x_description}} | {{item_x_quantity}} | {{item_x_unit_price}} | {{item_x_total_credit}} |

The total credit amount issued to your account is **{{total_credit_amount}}**.

APPLICATION OF CREDIT

This credit has been applied to your account number {{customer_account_number}}. It can be used towards future purchases or may offset any outstanding balances. If you wish to receive a direct refund, please contact our accounts department at {{accounts_phone_number}} or reply to this email.

Please allow {{number_of_days}} business days for this credit to reflect on your statement or for a refund to be processed if requested.

ORDER DETAILS

Original Order Number: {{original_order_number}}

Original Order Date: {{original_order_date}}

Return Authorization Number (if applicable): {{return_authorization_number}}

ENQUIRIES

Should you have any questions or require further clarification regarding this credit, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or email {{customer_service_email}}.

CLOSING

We appreciate your business.

Sincerely,

SIGNATURE BLOCK

{{your_name}}

{{your_title}}

{{company_name}}

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