Request for Refund on Undelivered Merchandise

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Supplier Information

{{supplier_company_name}}

{{supplier_address}}

Subject: Request for Refund - Undelivered Merchandise (Order No. {{order_number}})

Salutation

Dear {{contact_person_name}} or To Whom It May Concern,

Order Details and Issue Description

This letter serves as a formal request for a full refund for merchandise ordered from your company. The details of the order are as follows:

Order Number: {{order_number}}

Date of Order: {{order_date}}

Payment Method: {{payment_method}}

Amount Paid: {{amount_paid}}

Description of Merchandise: {{description_of_merchandise}}

Despite payment being made on {{payment_date}}, the aforementioned merchandise has not been delivered to date. The expected delivery date was {{expected_delivery_date}}.

Previous Communication (if any)

We have previously attempted to resolve this matter through (e.g., phone calls, emails) on {{dates_of_previous_communication}}. (Optional: Attach copies of communication for reference).

Requested Action

We kindly request a full refund of {{amount_paid}} for the undelivered merchandise. Please process this refund within {{number_of_days}} business days of the date of this letter.

Refund should be made to: {{refund_account_details}}

Alternatively, please advise on the immediate dispatch of the outstanding merchandise with a confirmed delivery date.

Supporting Documentation

Attached hereto are copies of the following documents to support this request:

- Purchase Order No. {{order_number}}

- Proof of Payment (e.g., bank statement, receipt) dated {{payment_date}}

- Any relevant communication (e.g., emails, delivery notifications)

Contact Information

Should you require any further information or clarification, please do not hesitate to contact us at {{phone}} or {{email}}.

Closing

Your prompt attention to this matter is greatly appreciated.

Signature Block

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}