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Return of Product on Free Trial

This template is used by customers to formally return a product that was provided for free trial, documenting the condition of the product and the reason for its return.

Updated 1d ago
product returnfree trialreturn formcustomer servicegoods returntrial product

COMPANY LETTERHEAD

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Return of Product on Free Trial

Date: {{date}}

To: {{supplier_company_name}}

{{supplier_company_address}}

Attention: {{contact_person}}

Subject: Return of Product on Free Trial – {{product_name}}

Product Information

Product Name: {{product_name}}

Model/Serial Number: {{model_number}}/{{serial_number}}

Trial Start Date: {{trial_start_date}}

Trial End Date: {{trial_end_date}}

Trial Agreement Reference: {{trial_agreement_reference}}

Reason for Return

Please select the primary reason(s) for returning the product (tick all that apply):

☐ Product did not meet expectations regarding features/functionality.

☐ Product did not integrate well with existing systems.

☐ Performance issues experienced (please elaborate below).

☐ Cost of ownership/subscription too high.

☐ No longer require the product/service.

☐ Other (please specify): {{other_reason_for_return}}

Detailed explanation (optional): {{detailed_explanation_of_return}}

Condition of Returned Product

I/We confirm that the product is being returned in the following condition:

☐ Excellent (as new, no damage or defects)

☐ Good (minor wear and tear, no significant damage)

☐ Fair (some noticeable wear and tear, minor cosmetic defects)

☐ Poor (significant damage, not in working order)

If 'Poor' or 'Fair', please describe any damage or defects: {{damage_description}}

Are all original accessories, packaging, and documentation included? ☐ Yes / ☐ No

If No, please list missing items: {{missing_items}}

Declaration

I/We hereby declare that the information provided above is accurate and true to the best of my/our knowledge. I/We understand that any damage to the product beyond normal wear and tear during the trial period may result in charges as per the free trial agreement.

SIGNATURE

___________________________

Name: {{customer_name}}

Title: {{customer_title}}

Company: {{customer_company_name}}

Date: {{signature_date}}

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