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Finance & AccountingCredit & Collections

Conversion of Account to COD

This template is used to formally notify a customer about the conversion of their credit account to Cash on Delivery (COD) terms due to payment issues or a change in credit policy. It outlines the reasons for the change and the new payment requirements.

Updated 16d ago
account conversionCODcredit termscollectionspayment notificationcustomer communicationcredit management

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}}

Website: {{website}}

Date and Customer Information

Date: {{date}}

{{customer_name}}

{{customer_address}}

Account Number: {{account_number}}

Subject: Important Notice Regarding Your Account - Conversion to Cash on Delivery (COD) Terms

Dear {{customer_name}},

Notice of Account Status Change

This letter serves to formally notify you of a change in your account payment terms with {{company_name}}. Effective immediately, your account (Account Number: {{account_number}}) will be converted to Cash on Delivery (COD) terms.

This decision has been made due to {{reason_for_conversion}}, including but not limited to, outstanding balances totalling {{outstanding_amount}} as of {{date_of_outstanding_amount}}, and/or a review of your payment history.

New Payment Terms: Cash on Delivery (COD)

Under the new COD terms, all future orders will require full payment at the time of delivery or collection. No credit will be extended for new purchases.

Payment methods accepted for COD transactions include: {{accepted_payment_methods}}.

Resolution of Outstanding Balances

Please note that the conversion to COD terms does not absolve you of your responsibility to settle all outstanding balances on your previous credit account. We require immediate payment of the overdue amount of {{outstanding_amount}}.

To discuss payment arrangements for your outstanding balance, please contact our accounts department at {{accounts_department_phone_number}} or {{accounts_department_email}} by {{payment_arrangement_deadline_date}}.

Consequences of Non-Payment

Failure to address the outstanding balance and/or comply with the new COD terms may result in further action, including but not limited to, the suspension of services, collection agency involvement, or legal proceedings, as permitted by law.

Contact Information

We understand that this change may require adjustments on your part. Should you have any questions or require clarification regarding your account status, the outstanding balance, or the new COD terms, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or {{customer_service_email}}.

Appreciation and Future Business

We appreciate your understanding in this matter and look forward to continuing our business relationship on these new terms.

Signature Block

Sincerely,

{{sender_name}}

{{sender_title}}

{{company_name}}

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