Business OS
Finance & AccountingCredit & Collections

Delivery Rejection Notice

This template is used to formally notify a supplier of the rejection of a delivery due to specified discrepancies or damages. It ensures proper communication and documentation for credit and collections processes.

Updated 16d ago
delivery rejectiongoods returnsupplier notificationcredit controlquality controlreturns management

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

DELIVERY REJECTION NOTICE

NOTICE DATE: {{notice_date}}

TO:

SUPPLIER NAME: {{supplier_name}}

SUPPLIER ADDRESS: {{supplier_address}}

SUPPLIER CONTACT PERSON: {{supplier_contact_person}}

SUPPLIER PHONE: {{supplier_phone}}

FROM:

BUYER/SENDER NAME: {{buyer_name}}

BUYER DEPARTMENT: {{buyer_department}}

DELIVERY DETAILS:

ORIGINAL PURCHASE ORDER NO: {{purchase_order_number}}

DELIVERY NOTE/WAYBILL NO: {{delivery_note_number}}

DELIVERY DATE: {{delivery_date}}

DELIVERY TIME: {{delivery_time}}

REASON FOR REJECTION:

This notice serves to inform you that the delivery received on {{delivery_date}} under Delivery Note/Waybill No. {{delivery_note_number}} has been rejected for the following reasons:

- ITEM(S) REJECTED: {{rejected_items_list}}

- REASON CODE: {{reason_code}} (e.g., Damaged, Incorrect Quantity, Incorrect Item, Expired, Poor Quality)

- DETAILED EXPLANATION OF DISCREPANCY: {{detailed_explanation}}

ACTION REQUIRED:

Please arrange for the prompt collection of the rejected goods from our premises at {{collection_address}} by {{collection_date}}.

No payment will be processed for the rejected items.

We request that you investigate the cause of these discrepancies and take appropriate corrective action to prevent future occurrences.

Please advise on the proposed resolution for this rejection, including replacement or credit arrangements, by {{response_due_date}}.

INSPECTION REPORT (Reference Only):

An inspection report detailing the issues has been prepared and is available for your review upon request. Reference No: {{inspection_report_reference}}

CONTACT PERSON:

For any queries regarding this rejection, please contact {{contact_person_name}} at {{contact_person_email}} or {{contact_person_phone}}.

Signature:

_____________________________

{{sender_name}}

{{sender_title}}

{{company_name}}

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