Friendly Apology for Late Payment

Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Recipient Information

{{date}}

{{supplier_contact_person}}

{{supplier_company_name}}

{{supplier_company_address}}

Subject

Subject: Apology for Delay in Payment - Invoice Number {{invoice_number}}

Salutation

Dear {{supplier_contact_person}},

Opening and Apology

Please accept our sincerest apologies for the delay in settling invoice number {{invoice_number}}, amounting to {{currency}} {{invoice_amount}}, which was due on {{original_due_date}}. We deeply regret any inconvenience or disruption this may have caused your operations.

Reason for Delay (Optional)

The delay was due to {{reason_for_delay, e.g., an unforeseen administrative oversight / a temporary cash flow challenge / a system migration issue}}. We have taken steps to ensure such a delay does not occur again.

Confirmation of Payment

We confirm that the full outstanding amount of {{currency}} {{invoice_amount}} will be paid on or before {{new_payment_date}}. The payment will be made via {{payment_method, e.g., electronic funds transfer / bank deposit}} to your nominated account.

Maintaining Good Relations

We value our business relationship with {{supplier_company_name}} and appreciate your understanding and patience in this matter. We are committed to maintaining a positive and timely payment record going forward.

Closing

Thank you for your continued partnership.

Signature Block

Sincerely,

{{sender_name}}

{{sender_title}}

{{company_name}}