Letter to Customer Not Home for Service Appointment

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Letter to Customer Not Home for Service Appointment

Letter to Customer Not Home for Service Appointment

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

{{date}}

Customer Information:

{{customer_name}}

{{customer_address}}

{{customer_phone}}

Subject: Unattended Service Appointment - Order/Reference No: {{order_reference_number}}

Dear {{customer_name}},

This letter is to inform you that our service technician, {{technician_name}}, attended your property at {{service_address}} on {{appointment_date}} at approximately {{appointment_time}} to perform the scheduled service for Order/Reference Number {{order_reference_number}}.

Reason for Non-Completion:

Unfortunately, our technician was unable to gain access to the property as there was no authorized person present at the designated appointment time to allow entry and oversee the service. Our technician waited for {{wait_time}} minutes before departing.

Importance of Your Presence:

For quality assurance and security purposes, it is our company policy that an adult representative be present during all service appointments to grant access, confirm the scope of work, and sign off on completion. Your presence ensures that the service is performed to your satisfaction and that any specific instructions can be communicated directly to our technician.

To Reschedule Your Appointment:

We understand that unforeseen circumstances can arise. To reschedule your service appointment, please contact us at your earliest convenience by calling {{phone}} or replying to this email at {{email}}. Please quote your Order/Reference Number {{order_reference_number}} when you contact us.

Please note that a rescheduling fee of {{rescheduling_fee}} may apply if the original appointment was missed without prior notification. This fee will be added to your next invoice.

We look forward to hearing from you soon to arrange a more suitable time for your service.

Sincerely,

{{company_name}}

{{customer_service_department}}

{{contact_person_title}}