Notice Following Refusal to Accept Delivery

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Reference

Date: {{date}}

Our Ref: {{our_reference}}

Your Ref: {{your_reference}}

Customer Details

{{customer_company_name}}

{{customer_address}}

Attention: {{customer_contact_person}}

Subject: Notice of Refusal to Accept Delivery - Order/Invoice No. {{order_invoice_number}}

Dear {{customer_contact_person}},

Notification of Refusal

This letter serves as a formal notification that we, {{company_name}}, hereby refuse to accept delivery of the goods pertaining to Order No. {{order_number}} / Invoice No. {{invoice_number}}, which were presented for delivery on {{delivery_date}} at approximately {{delivery_time}}.

Reasons for Refusal

Our refusal to accept delivery is due to the following reasons:

1. {{reason_1_description}} (e.g., Goods damaged in transit, incorrect items supplied, quantity discrepancy).

2. {{reason_2_description}} (if applicable).

3. {{reason_3_description}} (if applicable).

Detailed evidence, including photographs and inspection reports, will be provided upon request and forms part of our internal records.

Proposed Actions and Resolution

To resolve this matter, we request the following actions to be taken by your company:

1. Immediate collection of the refused goods by no later than {{collection_deadline_date}}.

2. Proposal of a remediation plan, which may include re-delivery of correct/undamaged goods, credit note issuance, or other mutually agreeable solutions.

3. Confirmation of your proposed course of action in writing within {{response_days}} days from the date of this notice.

Holding of Goods

Please be advised that the refused goods are currently being held at our premises at {{holding_location}} at your risk and expense. We accept no liability for any deterioration, loss, or damage to these goods from the date of this notice.

Consequences of Non-Compliance

Failure to respond or take the necessary actions within the stipulated timeframe may result in further action, including but not limited to, charges for storage, disposal of goods, and legal remedies available to us.

Contact Information

Please direct all correspondence regarding this matter to {{contact_person_at_company}} at {{contact_email}} or {{contact_phone_number}}.

Sincerely

{{your_name}}

{{your_title}}

{{company_name}}