Notice of Back-Ordered Item

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Reference

Date: {{date}}

Our Reference: {{our_reference_number}}

Customer Information

{{customer_name}}

{{customer_address}}

Attention: {{attention_person}}

Subject: Notice of Back-Ordered Item - Order #{{order_number}}

Dear {{customer_name}},

Notification of Back-Order

This letter serves to inform you regarding your recent order, #{{order_number}}, placed on {{order_date}}.

We regret to inform you that the following item(s) from your order are currently out of stock and have been placed on back-order:

- {{item_1_name}} (SKU: {{item_1_sku}}) - Quantity: {{item_1_quantity}}

- {{item_2_name}} (SKU: {{item_2_sku}}) - Quantity: {{item_2_quantity}}

We sincerely apologise for any inconvenience this delay may cause.

Estimated Availability and Delivery

Our current estimated date for the arrival of the stock is {{estimated_arrival_date}}. We anticipate that your back-ordered item(s) will be dispatched from our warehouse on or before {{estimated_dispatch_date}}.

You will receive a separate notification with tracking details once your item(s) have been shipped.

Your Options

We understand that delays can be frustrating, and we want to ensure your satisfaction. You have the following options:

1. **Wait for the Back-Ordered Item(s):** No further action is required from your side. Your order will remain active, and we will ship the item(s) as soon as they become available.

2. **Substitute the Item(s):** If you would like to explore alternative products that are currently in stock, please contact our customer service department at {{phone}} or {{email}}.

3. **Cancel the Back-Ordered Item(s):** If you prefer to cancel the back-ordered item(s) and receive a refund for those specific items, please notify us in writing by replying to this email or contacting us directly. Any other items in your order that are in stock would have been or will be shipped as scheduled.

Contact Us

Should you have any questions or require further assistance, please do not hesitate to contact our customer service team at {{phone}} or {{email}}. Please quote your order number, {{order_number}}, in all communications.

Thank you for your understanding and continued patronage.

Sincerely

{{sender_name}}

{{sender_title}}

{{company_name}}