Notice of Credit for Merchandise Damaged in Shipment

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Customer Information

{{customer_name}}

{{customer_address}}

Attention: {{contact_person}}

Subject: Notice of Credit for Merchandise Damaged in Shipment - Order No. {{order_number}}

Dear {{contact_person}},

Acknowledgement of Damaged Goods

This letter serves to confirm the processing of your claim regarding merchandise received in damaged condition from Order No. {{order_number}}, shipped on {{shipment_date}} via {{shipping_carrier}}.

Details of Damaged Merchandise and Credit Issued

Upon review of the submitted documentation and damaged goods (if applicable), we have approved a credit for the following items:

| Item Description | Quantity | Unit Price ({{currency}}) | Total Credit ({{currency}}) |

| :--------------- | :------- | :--------------------- | :---------------------- |

| {{item_1_description}} | {{item_1_quantity}} | {{item_1_unit_price}} | {{item_1_total_credit}} |

| {{item_2_description}} | {{item_2_quantity}} | {{item_2_unit_price}} | {{item_2_total_credit}} |

| _(Add more rows as needed)_ | | | |

| **Total Credit Amount** | | | **{{total_credit_amount}}** |

This credit amount of {{currency}} {{total_credit_amount}} has been issued to your account.

Application of Credit

The credit will be applied as follows: {{credit_application_method}}. This may include:

- Being deducted from your next invoice.

- Being held as a credit balance for future purchases.

- A direct refund to your original payment method (if applicable and requested).

Further Assistance

We sincerely apologise for any inconvenience or disruption this may have caused. We are committed to ensuring the quality of our products and services. If you have any questions regarding this credit or require further assistance, please do not hesitate to contact our customer service department at {{phone}} or {{email}}, referencing Order No. {{order_number}}.

Closing

Thank you for your understanding and continued business.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}