Refund of Duplicate Payment

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Reference

Date: {{date}}

Reference No: {{refund_reference_number}}

Recipient Information

{{customer_name}}

{{customer_address}}

{{customer_email}}

Subject: Refund for Duplicate Payment - Order/Invoice No. {{original_invoice_number}}

Dear {{customer_name}},

Body of Letter

This letter serves to confirm the processing of your refund for a duplicate payment received by {{company_name}}.

We have identified that a payment of {{currency}} {{duplicate_payment_amount}} was received on {{duplicate_payment_date}} which duplicated an earlier payment for Order/Invoice No. {{original_invoice_number}}. The original payment was made on {{original_payment_date}} for the amount of {{currency}} {{original_payment_amount}}.

We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

The refund of {{currency}} {{refund_amount}} has been processed and will be remitted to you via {{refund_method}} (e.g., bank transfer, cheque) within {{number_of_days}} business days. Please find the details of the refund transaction below:

Refund Amount: {{currency}} {{refund_amount}}

Refund Method: {{refund_method}}

Date Processed: {{refund_processing_date}}

Transaction/Reference Number (if applicable): {{refund_transaction_number}}

Should you have any queries regarding this refund, please do not hesitate to contact our accounts department at {{accounts_department_phone}} or {{accounts_department_email}}.

Conclusion

Thank you for your business.

Signature Block

Sincerely,

{{authorised_signatory_name}}

{{authorised_signatory_title}}

{{company_name}}