Refusal of Rejection of Goods

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Information

{{customer_name}}

{{customer_address}}

Subject: Refusal of Rejection of Goods - Order No. {{order_number}}

Dear {{customer_name}},

Introduction

We are writing in response to your notification dated {{rejection_date}} regarding your intention to reject goods supplied under Order Number {{order_number}}, delivered on {{delivery_date}}.

Our Position on Rejection

We acknowledge receipt of your notice of rejection. However, upon careful review of the circumstances and in accordance with the terms and conditions of our sales agreement, we must formally refuse your purported rejection of the goods.

Our inspection of the goods has confirmed that they were supplied in accordance with the agreed specifications and were free from defects at the time of delivery. The quality and quantity of the goods, specifically {{description_of_goods_rejected}}, fully comply with our contractual obligations. We refer to Clause {{relevant_clause_number}} of our sales agreement which outlines the conditions for acceptance and rejection of goods.

Reasons for Refusal

Our refusal of your rejection is based on the following:

1. **Compliance with Specifications:** The goods delivered, {{description_of_goods}}, were manufactured/supplied in strict adherence to the specifications agreed upon in Order No. {{order_number}}.

2. **Evidence of Proper Functionality/Condition:** (Choose applicable reason: e.g., 'Our delivery records/inspection reports confirm the goods were in perfect condition upon dispatch and receipt.', 'Our tests demonstrate the goods meet performance standards.', 'The purported defect is not attributable to manufacturing or material fault.').

3. **Timeliness of Rejection:** (If applicable) Your notification of rejection was received on {{rejection_date}}, which falls outside the agreed rejection period of {{rejection_period}} days from delivery as stipulated in our terms and conditions.

4. **Lack of Valid Grounds:** The reasons you provided for rejection (e.g., '{{customer_reason_for_rejection}}') do not constitute valid grounds for rejection under our sales agreement, as the goods meet the contractual requirements and are fit for the purpose for which they were sold.

Next Steps and Obligations

As such, we maintain that the goods have been duly accepted under the terms of our agreement. We therefore request that you arrange for the full payment of invoice number {{invoice_number}} amounting to {{currency_symbol}}{{amount_due}} by {{due_date}}.

Should there be specific damage or defect not previously identified, we invite you to provide detailed photographic evidence or allow for a joint inspection to be arranged at a mutually convenient time. However, this will be considered separately and does not validate the initial rejection.

Reservation of Rights

We reserve all our rights under the sales agreement and applicable law, including, but not limited to, the right to pursue payment for the goods and any damages incurred as a result of your non-acceptance.

We trust that you will understand our position and take the necessary steps to regularize your account.

Contact Information

Please contact {{contact_person_name}} at {{contact_phone}} or {{contact_email}} should you wish to discuss this matter further.

Sincerely,

{{company_name}}

Signature Block

_____________________________

Name: {{sender_name}}

Title: {{sender_title}}