Refusal to Accept Late Return of Merchandise

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Reference

Date: {{date}}

Our Ref: {{our_reference_number}}

Customer Information

{{customer_name}}

{{customer_address}}

Account No.: {{customer_account_number}}

Subject: Refusal to Accept Late Return of Merchandise - Order No. {{order_number}}

Dear {{customer_name}},

Formal Refusal

We acknowledge receipt of your request, dated {{request_date}}, to return merchandise related to Order Number {{order_number}}, placed on {{order_date}}. The items in question are: {{list_of_returned_items}}.

Reason for Refusal and Policy Reference

Please be advised that we are unable to accept the return of the aforementioned merchandise. Our standard terms and conditions of sale, which were agreed upon at the time of purchase and are available on our website at {{website_returns_policy_link}} (or attached to your original order confirmation), clearly state that all returns must be made within {{number_of_days}} days of the delivery date. Your request falls outside this stipulated return period.

Specifically, Clause {{clause_number}} of our Terms and Conditions, titled 'Returns Policy', states: '{{excerpt_from_returns_policy}}'. The merchandise was delivered on {{delivery_date}}, and your return request was initiated on {{request_date}}, which is {{number_of_days_late}} days beyond our stated return window.

Merchandise Status

The merchandise referred to, if already received by us, will be held at your risk and expense for a period of {{holding_period_days}} days from the date of this letter. During this period, you may arrange for its collection at your cost. Should the merchandise not be collected within this timeframe, we reserve the right to dispose of it as we deem fit, without further liability to you.

Next Steps (Optional - e.g. for customer retention)

While we regret any inconvenience this may cause, we must uphold our established policies. We encourage you to review our full terms and conditions for future purchases. Should you wish to discuss alternative solutions or have any further queries regarding your other purchases, please do not hesitate to contact our customer service department on {{customer_service_number}}.

Closing

We appreciate your understanding in this matter.

Signature Block

Sincerely,

-------------------------

{{your_name}}

{{your_title}}

{{company_name}}