Rejected Goods Return Instructions

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Date of Issuance:

{{date}}

Customer Information

Customer Name: {{customer_name}}

Customer Address: {{customer_address}}

Contact Person: {{contact_person}}

Contact Phone: {{contact_phone}}

Contact Email: {{contact_email}}

Original Order Details

Original Order Number: {{original_order_number}}

Order Date: {{original_order_date}}

Invoice Number: {{invoice_number}}

Reason for Rejection

Please tick the applicable reason(s) for rejection:

[ ] Damaged Goods (e.g., {{type_of_damage}})

[ ] Defective Goods (e.g., {{nature_of_defect}})

[ ] Incorrect Goods Supplied (e.g., {{incorrect_item_supplied}})

[ ] Goods Not as Described (e.g., {{discrepancy_details}})

[ ] Other (Please specify: {{other_reason}})

Rejected Items Details

Please list all rejected items:

| Item Number | Product Description | Quantity Rejected | Unit Price ({{currency}}) | Reason for Rejection (Brief) |

|---|---|---|---|---|

| {{item_1_number}} | {{item_1_description}} | {{item_1_quantity}} | {{item_1_unit_price}} | {{item_1_reason}} |

| {{item_2_number}} | {{item_2_description}} | {{item_2_quantity}} | {{item_2_unit_price}} | {{item_2_reason}} |

| {{item_3_number}} | {{item_3_description}} | {{item_3_quantity}} | {{item_3_unit_price}} | {{item_3_reason}} |

Total Value of Rejected Goods: {{currency}} {{total_rejected_value}}

Return Instructions

1. **Packaging**: Please ensure all rejected goods are securely packaged in their original packaging, if possible. If original packaging is not available, please use suitable protective packaging to prevent further damage during transit.

2. **Return Authorisation Number (RAN)**: A Return Authorisation Number (RAN) is required for all returns. Your RAN is: {{ran_number}}. Please clearly mark this number on the outside of all return packages. Returns without a valid RAN may be delayed or rejected.

3. **Return Shipping Address**: Please send the rejected goods to the following address:

{{return_address_line_1}}

{{return_address_line_2}}

{{return_city}}, {{return_postal_code}}

{{return_country}}

4. **Shipping Method**: Please use a traceable shipping method (e.g., {{recommended_shipping_carrier}}) and retain your proof of postage. Shipping costs for rejected goods due to our error (damage, defect, incorrect item) will be reimbursed by us. For other reasons, shipping costs may be borne by the customer, as per our Terms and Conditions.

5. **Documentation**: Please include a copy of this `Rejected Goods Return Instructions` document and the original invoice/delivery note inside the return package.

6. **Deadline for Return**: All rejected goods must be returned within {{number_of_days}} days from the date of this notice.

Refund/Replacement Details

Upon receipt and inspection of the returned goods, we will process either a refund or a replacement, as agreed:

[ ] **Refund**: A refund for the value of the rejected goods ({{currency}} {{refund_amount}}) will be processed within {{number_of_days_refund}} business days to the original payment method.

[ ] **Replacement**: A replacement order (Order Number: {{replacement_order_number}}) for the rejected goods will be dispatched within {{number_of_days_replacement}} business days.

Acknowledgement

By returning the goods, you acknowledge that you have read and understood these instructions and our terms and conditions regarding returns. Failure to follow these instructions may result in delays or rejection of your return.

Signature Block

Sincerely,

-------------------------

{{company_representative_name}}

{{company_representative_title}}

For {{company_name}}

Date: {{signature_date}}