Request for Proof of Merchandise Return

Company Letterhead

{{company_name}} {{company_address}} Phone: {{phone}} Email: {{email}} Website: {{website}}

Date and Customer Information

Date: {{date}} Customer Name: {{customer_name}} Customer Address: {{customer_address}} Customer Phone: {{customer_phone}} Customer Email: {{customer_email}}

Subject

Request for Proof of Merchandise Return - Order/Invoice No. {{order_invoice_number}}

Salutation

Dear {{customer_name}},

Body of Request

We are writing to request documented proof of the return of merchandise related to your recent transaction with us, specifically regarding Order/Invoice Number: {{order_invoice_number}}. Our records indicate that we have not yet received confirmation of the returned items, which is required to process your requested refund/credit for the amount of {{amount}}.

To assist us in expediting the resolution of this matter, please provide any of the following documentation: * Shipping/tracking number from your return shipment * Proof of postage or courier receipt * Signed delivery confirmation from our warehouse/returns department * Any other relevant documentation confirming the return of the goods.

Merchandise Details (Optional)

Item(s) expected to be returned: * {{item_1_description}}, SKU: {{item_1_sku}}, Quantity: {{item_1_quantity}} * {{item_2_description}}, SKU: {{item_2_sku}}, Quantity: {{item_2_quantity}} * {{item_x_description}}, SKU: {{item_x_sku}}, Quantity: {{item_x_quantity}}

Action Required and Deadline

Please provide the requested proof of return within {{number_of_days}} business days from the date of this letter to enable us to process your refund/credit. Failure to provide adequate proof of return may result in a delay or inability to process your request.

You can send the documentation via email to {{company_email_for_returns}} or by post to the address provided in our letterhead.

Contact Information

Should you have any questions or require further clarification, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or reply to this email.

Closing

Sincerely,

Signature Block

{{your_name}} {{your_title}} {{company_name}}