Request for Refund on Undelivered Merchandise

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Information

{{supplier_company_name}}

{{supplier_address}}

Attention: {{attention_person_or_department}}

Subject: Formal Request for Refund – Undelivered Merchandise (Order Number: {{order_number}})

Dear {{attention_person_or_department}} / Sir/Madam,

Order Details and Complaint

This letter serves as a formal request for a full refund for merchandise ordered from your company. The details of the order are as follows:

Order Number: {{order_number}}

Order Date: {{order_date}}

Description of Merchandise: {{description_of_merchandise}}

Total Amount Paid: {{currency}} {{total_amount_paid}}

Payment Method: {{payment_method}}

Payment Transaction ID/Reference: {{transaction_id_or_reference}}

As of the date of this letter, the aforementioned merchandise has not been delivered. The expected delivery date was {{expected_delivery_date}}, and despite repeated attempts to contact your company ({{details_of_contact_attempts_e_g_dates_and_methods}}), we have not received the goods nor a satisfactory explanation for the non-delivery.

Request for Refund

Given the non-delivery of the merchandise and the failure to resolve this matter within a reasonable timeframe, we hereby demand a full refund of the {{currency}} {{total_amount_paid}} paid for Order Number {{order_number}}.

We expect this refund to be processed and credited to our account within {{number_of_days}} business days from the date of this letter.

Resolution and Next Steps

Failure to process this refund within the stipulated timeframe will compel us to pursue alternative remedies, which may include, but are not limited to, reporting the matter to relevant consumer protection agencies, initiating a chargeback with our financial institution, and/or pursuing legal action to recover the funds.

We trust that you will give this matter your urgent attention and resolve it promptly to avoid further escalation.

Enclosures

Please find enclosed copies of the following documents for your reference:

- Purchase Order {{order_number}}

- Proof of Payment ({{proof_of_payment_document}})

- Communication records ({{communication_records}})

Sincerely,

{{your_name}}

{{your_title}}

{{your_company_name}}

{{your_phone_number}}

{{your_email_address}}