Request for Replacement of Damaged Merchandise

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Request for Replacement of Damaged Merchandise

Request for Replacement of Damaged Merchandise

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Supplier Information

To: {{supplier_company_name}}

Attention: {{supplier_contact_person}}

{{supplier_address}}

Subject: Request for Replacement of Damaged Merchandise - Order No. {{order_number}}

Dear {{supplier_contact_person}},

This letter serves as a formal request for the replacement of merchandise received in a damaged condition under Purchase Order No. {{order_number}}, placed on {{order_date}}.

The shipment, containing {{description_of_goods}}, was delivered to our premises on {{delivery_date}} via {{carrier_name}} (Consignment Note/Tracking No. {{tracking_number}}).

Details of Damaged Merchandise

Upon inspection, the following items were found to be damaged:

1. Item: {{item_1_name}}, Quantity: {{item_1_quantity}}, Product Code: {{item_1_product_code}}, Nature of Damage: {{item_1_damage_description}}

2. Item: {{item_2_name}}, Quantity: {{item_2_quantity}}, Product Code: {{item_2_product_code}}, Nature of Damage: {{item_2_damage_description}}

(Add additional items as necessary, following the above format)

We have attached photographic evidence of the damaged goods and packaging for your reference (Attachment A).

Proposed Resolution

We kindly request that you arrange for the replacement of the aforementioned damaged merchandise at your earliest convenience. Please advise on the procedure for returning the damaged items.

We expect the replacement items to be dispatched within {{number_of_days}} business days from the date of this letter to minimise disruption to our operations.

Contact Information

Please contact {{your_name}} at {{your_phone_number}} or {{your_email}} to discuss the arrangements for this replacement and return.

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}