Response to Request for Service on Expired Warranty

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date and Customer Information

{{date}}

{{customer_name}}

{{customer_address}}

{{customer_phone}}

{{customer_email}}

Subject: Response to Service Request - Expired Warranty

Dear {{customer_name}},

Acknowledgement of Service Request

Thank you for contacting us regarding a service request for your {{product_name}} (Serial Number: {{serial_number}} / Model Number: {{model_number}}). We understand you are experiencing issues with {{brief_description_of_issue}}.

Warranty Status Confirmation

Upon reviewing our records, we have determined that the warranty for your {{product_name}} expired on {{warranty_expiration_date}}. As such, any repairs or services performed will be subject to our standard out-of-warranty service charges.

Next Steps and Service Options

We are still able to assist you with the requested service. We offer the following options:

1. **Diagnostic Assessment:** We can arrange for a qualified technician to perform a diagnostic assessment of your {{product_name}} to accurately identify the problem. The cost for a diagnostic assessment is {{diagnostic_fee_currency}}{{diagnostic_fee_amount}}.

2. **Repair Quotation:** Following the diagnostic assessment, we will provide you with a comprehensive quotation for the necessary repairs, including parts and labour.

3. **Paid Repair Service:** Once you approve the quotation, we will proceed with the repairs. Payment for out-of-warranty services is typically required upon completion.

Authorisation for Diagnostic Assessment

If you wish to proceed with a diagnostic assessment, please sign and return this letter or confirm your agreement via email by {{response_due_date}}. We will then contact you to schedule a convenient appointment for our technician.

By authorising the diagnostic assessment, you agree to the diagnostic fee of {{diagnostic_fee_currency}}{{diagnostic_fee_amount}}, which is non-refundable but may be credited towards subsequent repairs if you choose to proceed.

Contact Information

Should you have any questions or require further clarification, please do not hesitate to contact our customer service department at {{phone}} or reply to this email at {{email}}.

Appreciation

We appreciate your understanding and continued trust in our products and services. We look forward to assisting you in resolving the issue with your {{product_name}}.

Signature Block

Sincerely,

{{your_name}}

{{your_title}}

{{company_name}}