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Return of Goods on Approval

This document is used by a customer to formally return goods that were supplied on approval, indicating rejection of the goods and requesting credit or a refund. It should be used when goods supplied on an "on approval" basis do not meet the customer's requirements or expectations.

Updated 16d ago
return of goodsgoods on approvalrejection of goodscredit requestrefundcustomer communicationsouthern africabusiness template

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{company_phone}}

Email: {{company_email}}

Website: {{company_website}}

Date

{{date}}

Recipient Details

{{supplier_company_name}}

{{supplier_address}}

Subject: Return of Goods on Approval - Order/Invoice No. {{order_invoice_number}}

Dear Sir/Madam,

Notification of Return

This letter serves to formally notify you of the return of goods supplied to us on an approval basis under your Order/Invoice Number: {{order_invoice_number}}, dated {{order_invoice_date}}.

Details of Goods Being Returned

The following goods are being returned:

{{item_1_description}}, Quantity: {{item_1_quantity}}, Unit Price: {{item_1_unit_price}}, Total: {{item_1_total_price}}

{{item_2_description}}, Quantity: {{item_2_quantity}}, Unit Price: {{item_2_unit_price}}, Total: {{item_2_total_price}}

{{item_n_description}}, Quantity: {{item_n_quantity}}, Unit Price: {{item_n_unit_price}}, Total: {{item_n_total_price}}

Please refer to the attached packing list/return manifest for a complete list of items being returned.

Reason for Return

We regret to inform you that the aforementioned goods do not meet our requirements/expectations due to the following reasons:

- {{reason_for_return_1}}

- {{reason_for_return_2}}

- {{reason_for_return_n}}

As per the terms of our 'on approval' agreement, we are exercising our right to return these goods within the agreed approval period.

Action Required

We kindly request that you arrange for the collection of these goods from our premises at your earliest convenience, or provide instructions for their return shipment. Upon receipt and verification of the returned items, we expect a full credit note to be issued to our account, or a refund of the amount paid, as agreed.

Contact Information

Please contact {{contact_person_name}} at {{contact_person_phone}} or {{contact_person_email}} to coordinate the return logistics or for any further clarification.

Acknowledgement

We look forward to your prompt attention to this matter and confirmation of the credit/refund. We value our business relationship and hope to continue our association in the future under mutually satisfactory terms.

Yours faithfully,

{{your_name}}

{{your_title}}

{{company_name}}

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