Return of Product on Free Trial

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date: {{date}}

Customer Information

To: {{customer_name}}

{{customer_address}}

Email: {{customer_email}}

Phone: {{customer_phone}}

Subject: Return of Product on Free Trial - {{product_name}}

Dear {{customer_name}},

This letter confirms the terms and conditions for the return of the {{product_name}} provided to you on a free trial basis, which commenced on {{trial_start_date}}.

Product Identification

Product Name: {{product_name}}

Model/Serial Number: {{product_model_number}}

Trial Start Date: {{trial_start_date}}

Trial End Date: {{trial_end_date}}

Return Deadline

The deadline for returning the product is {{return_deadline_date}}. Failure to return the product by this date may result in a charge for the full retail price of the product, {{currency}}{{product_retail_price}}, as per our free trial agreement.

Condition of Returned Product

The product must be returned in its original condition, free from damage, wear and tear beyond what is expected from normal trial use, and with all original packaging, accessories, and documentation. Any damage or missing components may result in a partial or full charge for the product, as determined by {{company_name}}.

Return Procedure

To return the product, please follow these steps:

1. Package the product securely in its original packaging.

2. Include all accessories, manuals, and any other items that came with the product.

3. Attach the enclosed return label to the package.

4. Arrange for a pick-up through our designated courier service {{courier_service_name}} by calling {{courier_contact_number}} or drop the package off at {{return_address}}.

Please retain the shipping receipt or tracking number for your records.

Acknowledgement of Return and Refund/Charges

Upon receipt and inspection of the returned product, {{company_name}} will notify you of its acceptance. If the product is returned in satisfactory condition by the deadline, no charges will be applied.

If the product is not returned or is returned in an unsatisfactory condition, you will be charged {{currency}}{{product_retail_price}} for the product, or a prorated amount based on the extent of damage or missing items. This amount will be charged to the payment method provided at the start of the trial period on or after {{payment_charge_date}}.

Contact Information

Should you have any questions regarding this return, please do not hesitate to contact our customer service department at {{customer_service_phone_number}} or reply to this email.

Signature Block

Sincerely,

{{company_representative_name}}

{{company_representative_title}}

For and on behalf of {{company_name}}