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Finance & AccountingCredit & Collections

Shipments Held Until Past Due Balance Paid

This letter template informs a customer that their shipments are being held due to an overdue balance on their account. It is used in credit and collections to prompt immediate payment before further deliveries are made.

Updated 17d ago
credit controlcollectionsoverdue paymentshipment holddebt recoverySME

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Shipments Held Until Past Due Balance Paid

Shipments Held Until Past Due Balance Paid

{{company_name}} {{company_address}} Phone: {{phone}} Email: {{email}} Website: {{website}}

DATE: {{date}}

ATTENTION: ACCOUNTS PAYABLE

{{customer_company_name}} {{customer_address}}

SUBJECT: IMMEDIATE ACTION REQUIRED: SHIPMENTS ON HOLD DUE TO OVERDUE BALANCE

Dear {{contact_person_name}},

This letter serves as formal notification that all pending and future shipments to {{customer_company_name}} have been placed on hold, effective immediately. This action has been taken due to a significant outstanding balance on your account, which has now exceeded our agreed payment terms.

OVERDUE ACCOUNT DETAILS

Our records indicate that your account, number {{customer_account_number}}, has an overdue balance of {{currency_symbol}}{{overdue_amount}}. This amount pertains to the following invoices:

Invoice Number: {{invoice_number_1}}, Due Date: {{due_date_1}}, Amount: {{currency_symbol}}{{invoice_amount_1}}

Invoice Number: {{invoice_number_2}}, Due Date: {{due_date_2}}, Amount: {{currency_symbol}}{{invoice_amount_2}}

(Add more invoice lines as necessary, e.g., Invoice Number: {{invoice_number_3}}, Due Date: {{due_date_3}}, Amount: {{currency_symbol}}{{invoice_amount_3}})

A detailed statement of your account is attached for your review. We kindly request immediate settlement of this outstanding amount to avoid further disruption to your supply chain.

CONDITIONS FOR RESUMPTION OF SHIPMENTS

To reinstate your shipping privileges and ensure the prompt dispatch of your pending orders, full payment of the overdue balance of {{currency_symbol}}{{overdue_amount}} must be received by our offices. Alternatively, we require a verifiable payment arrangement that is formally agreed upon by both parties.

Upon receipt and clearance of the full payment, or agreement on a payment plan, your shipments will be released within {{number_of_days}} business days.

IMPACT OF NON-PAYMENT

Please be advised that continued non-payment will not only keep current and future orders on hold but may also lead to further actions, including, but not limited to, the suspension of your credit account, referral to a debt collection agency, or legal proceedings to recover the outstanding debt, along with any associated costs.

CONTACT FOR RESOLUTION

We urge you to contact our accounts department immediately to resolve this matter. Please call {{accounts_department_phone_number}} or email {{accounts_department_email}} to discuss your account and arrange payment. Our team is available from {{business_hours_start}} to {{business_hours_end}} on weekdays.

CONCLUSION

We value your business and trust that this matter can be resolved swiftly. Your prompt attention to this urgent issue is greatly appreciated.

Sincerely,

Signature Block

{{your_name}}

{{your_title}}

{{company_name}}

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