We Received Your Return and Are Happy to Exchange it

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Customer Information

{{customer_name}}

{{customer_address}}

{{customer_email}}

{{customer_phone}}

Subject: Confirmation of Return and Exchange Processed - Order No. {{order_number}}

Dear {{customer_first_name}},

We are writing to confirm that we have received your returned item(s) associated with Order Number: {{order_number}}, placed on {{original_order_date}}. Your package, containing {{item_returned_description}}, was received on {{return_receipt_date}}.

Exchange Details

As per your request, we have processed an exchange for the returned item. The new item(s) being sent to you are: {{exchanged_item_description}}. This exchange bears the new order/tracking number: {{exchange_order_number}}.

You can expect to receive your exchanged item(s) within {{delivery_days}} business days. A separate shipping confirmation email with tracking details for your new order will be sent to {{customer_email}} shortly.

Value Adjustment (if applicable)

Please note, if there was a price difference between the returned item and the exchanged item, a charge/refund of {{currency_symbol}}{{amount_difference}} has been processed. This will appear on your statement within {{days_for_transaction}} business days.

Your original payment method: {{payment_method}} has been used for this adjustment. If you have any questions regarding this, please do not hesitate to contact us.

Our Commitment to Quality

We appreciate your patience and understanding throughout this process and thank you for choosing {{company_name}}. We value your business and are committed to ensuring your satisfaction with our products and services.

If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team at {{phone}} or reply to this email.

Sincerely,

{{sender_name}}

{{sender_title}}

{{company_name}}