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Finance & AccountingCredit & Collections

You Are Absolutely Right - You Owe Us Nothing

This letter template formally retracts a debt collection demand, confirming that the recipient does not owe any money to the company. It should be used when an error has been made in debt collection or when a debt has been legitimately cleared or waived.

Updated 16d ago
debt retractiondebt waiverapology lettercredit controlcustomer servicecollections

Company Letterhead

{{company_name}}

{{company_address}}

Phone: {{phone}}

Email: {{email}}

Website: {{website}}

Date

{{date}}

Recipient Information

{{recipient_name}}

{{recipient_address}}

Subject: Important Clarification Regarding Account {{account_number}} - You Owe Us Nothing

Dear {{recipient_name}},

Formal Retraction of Debt Claim

This letter serves as a formal and unequivocal retraction of any previous communication, invoices, or demands for payment issued by {{company_name}} in relation to account number {{account_number}}.

Upon thorough review of our records, we confirm that there is no outstanding balance due from you for this account. Any previous claims or statements indicating that a debt was owed were issued in error or have since been fully satisfied/waived.

Confirmation of No Obligation

We want to emphatically confirm that you are absolutely right – you owe us nothing. All obligations on your part regarding the aforementioned account are hereby cancelled and deemed null and void.

We sincerely apologize for any confusion, inconvenience, or distress that our previous communications may have caused.

Next Steps and Your Records

Please disregard any future automated reminders or statements related to this specific retracted debt for account {{account_number}} that may still be in our system for a short transition period. We are taking immediate steps to ensure your account is accurately updated to reflect a zero balance.

We encourage you to retain this letter for your records as proof that no debt is due to {{company_name}} concerning account {{account_number}}.

Customer Service Contact

Should you have any questions or require further clarification, please do not hesitate to contact our customer service department directly at {{phone}} or {{email}}. Please reference account number {{account_number}} when you call.

Closing

Thank you for your understanding and continued trust in {{company_name}}.

Sincerely,

Signature Block

_________________________

{{sender_name}}

{{sender_title}}

{{company_name}}

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