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Master Service Agreement

This Master Service Agreement (MSA) outlines the general terms and conditions that will govern all future services provided by a Service Provider to a Client. It is used to establish a long-term relationship where specific services will be detailed in separate Statements of Work (SOWs).

Updated 15d ago
Master Service AgreementMSAService AgreementContractSouthern AfricaBusinessLegal

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Phone: {{phone}} | Email: {{email}} | Web: {{website}}

Master Service Agreement

Master Service Agreement

1. Parties

This Master Service Agreement ("Agreement") is entered into as of {{effective_date}} (the "Effective Date") by and between:

{{service_provider_company_name}}, a company duly incorporated under the laws of {{service_provider_jurisdiction}}, with its principal place of business at {{service_provider_address}} (hereinafter referred to as the "Service Provider"); and

{{client_company_name}}, a company duly incorporated under the laws of {{client_jurisdiction}}, with its principal place of business at {{client_address}} (hereinafter referred to as the "Client").

The Service Provider and the Client are hereinafter collectively referred to as the "Parties" and individually as a "Party."

2. Scope of Services

2.1 The Service Provider agrees to provide services to the Client as described in individual Statements of Work (each, an "SOW") that may be executed from time to time by the Parties under the terms of this Agreement. Each SOW shall be governed by the terms and conditions of this Agreement and shall be incorporated herein by reference.

2.2 In the event of any conflict or inconsistency between the terms of this Agreement and the terms of an SOW, the terms of the SOW shall prevail solely with respect to the services provided under that specific SOW, and only to the extent of such conflict or inconsistency.

3. Term and Termination

3.1 This Agreement shall commence on the Effective Date and shall continue until terminated in accordance with the provisions hereof.

3.2 Either Party may terminate this Agreement for convenience by providing {{notice_period_days}} days' written notice to the other Party.

3.3 Either Party may terminate this Agreement with immediate effect upon written notice if the other Party commits a material breach of any of its obligations hereunder and fails to remedy such breach within {{cure_period_days}} days of receipt of written notice requiring it to do so.

3.4 Upon termination of this Agreement, the Client shall pay the Service Provider all undisputed fees and expenses for services rendered up to the effective date of termination.

4. Fees and Payment

4.1 The fees for the services provided under this Agreement shall be set forth in each SOW. Unless otherwise specified in an SOW, all fees shall be quoted in {{currency}}.

4.2 The Client shall pay the Service Provider's invoices within {{payment_due_days}} days of the invoice date. All payments shall be made by {{payment_method}} to the account specified by the Service Provider.

4.3 In the event of late payment, the Service Provider reserves the right to charge interest on overdue amounts at a rate of {{interest_rate_percent}}% per annum, compounded monthly, or the maximum rate permitted by law, whichever is lower.

5. Confidentiality

5.1 Both Parties acknowledge that during the course of this Agreement, they may have access to confidential and proprietary information belonging to the other Party. "Confidential Information" shall include, but not be limited to, all business plans, financial information, customer lists, technical data, software, processes, and trade secrets.

5.2 Each Party agrees to maintain the confidentiality of the other Party's Confidential Information and not to disclose such information to any third party without the prior written consent of the disclosing Party. This obligation shall survive the termination of this Agreement for a period of {{confidentiality_period_years}} years.

6. Intellectual Property

6.1 Unless otherwise explicitly stated in an SOW, all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, arising from the services performed by the Service Provider under this Agreement shall vest in {{intellectual_property_owner}}.

6.2 The Service Provider hereby grants the Client a non-exclusive, non-transferable, royalty-free license to use any intellectual property developed specifically for the Client under an SOW, solely for the Client’s internal business purposes.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, neither Party shall be liable to the other Party for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, revenue, or data, arising out of or in connection with this Agreement, even if advised of the possibility of such damages.

7.2 The total cumulative liability of the Service Provider to the Client for any and all claims arising out of or relating to this Agreement shall not exceed the total fees paid by the Client to the Service Provider under the relevant SOW during the {{liability_period_months}} months preceding the event giving rise to the claim.

8. Governing Law and Dispute Resolution

8.1 This Agreement shall be governed by and construed in accordance with the laws of {{governing_law_country}}.

8.2 Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be subjected to good faith negotiations between the Parties.

8.3 If the dispute cannot be resolved through negotiations within {{negotiation_period_days}} days, the Parties agree to submit the dispute to mediation in {{mediation_city}}, {{mediation_country}}, in accordance with the rules of {{mediation_organisation}}.

9. General Provisions

9.1 **Entire Agreement:** This Agreement, together with any SOWs, constitutes the entire agreement between the Parties and supersedes all prior negotiations, understandings, and agreements, whether written or oral, relating to the subject matter hereof.

9.2 **Amendments:** No amendment or modification to this Agreement shall be valid unless made in writing and signed by duly authorized representatives of both Parties.

9.3 **Assignment:** Neither Party may assign or transfer any of its rights or obligations under this Agreement without the prior written consent of the other Party, which consent shall not be unreasonably withheld.

9.4 **Severability:** If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.5 **Force Majeure:** Neither Party shall be liable for any delay or failure in performance of its obligations under this Agreement if such delay or failure is caused by events beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, fires, epidemics, or pandemics.

IN WITNESS WHEREOF

The Parties hereto have executed this Master Service Agreement as of the Effective Date first written above.

______________________________

{{service_provider_company_name}}

Name: {{service_provider_authorised_signatory_name}}

Title: {{service_provider_authorised_signatory_title}}

Date: {{service_provider_signature_date}}

______________________________

{{client_company_name}}

Name: {{client_authorised_signatory_name}}

Title: {{client_authorised_signatory_title}}

Date: {{client_signature_date}}

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