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SaaS Agreement

This SaaS Agreement template is for businesses providing software as a service. It outlines the terms and conditions between the service provider and the customer, covering aspects like service provision, payment, data handling, and termination. Use this template when establishing a new SaaS subscription with a client.

Updated 17d ago
SaaS AgreementSoftware as a ServiceCloud ServicesSubscription AgreementService ContractTechnology Law

{{company_name}}

{{company_address}}

Phone: {{phone}} | Email: {{email}} | Web: {{website}}

SaaS Agreement

SaaS Agreement

{{company_name}} {{company_address}} Phone: {{phone}} Email: {{email}} Website: {{website}}

SaaS Agreement

This Software as a Service Agreement (the 'Agreement') is made and entered into effective as of {{effective_date}} (the 'Effective Date') By and Between:

1. {{provider_company_name}}, a company duly incorporated under the laws of {{provider_jurisdiction}}, with its principal place of business at {{provider_address}} (hereinafter referred to as the 'Provider'); and

2. {{customer_company_name}}, a company duly incorporated under the laws of {{customer_jurisdiction}}, with its principal place of business at {{customer_address}} (hereinafter referred to as the 'Customer').

The Provider and the Customer are hereinafter collectively referred to as the 'Parties' and individually as a 'Party'.

1. Definitions

1.1 'Services' means the software as a service solutions provided by the Provider to the Customer as described in Schedule A.

1.2 'Subscription Term' means the period during which the Customer is authorized to access and use the Services as specified in Schedule B.

1.3 'Users' means employees, agents, or contractors of the Customer who are authorized to access and use the Services.

1.4 'Customer Data' means any data, information, or material provided or submitted by the Customer or its Users to the Services.

2. Provision of Services

2.1 The Provider hereby grants to the Customer a non-exclusive, non-transferable right to access and use the Services during the Subscription Term, solely for the Customer's internal business operations.

2.2 The Provider shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for scheduled maintenance or unavailability due to force majeure events.

2.3 The Provider reserves the right to modify or update the Services periodically, provided that such modifications do not materially degrade the functionality of the Services.

3. Customer Obligations

3.1 The Customer shall be responsible for all activities conducted under its User accounts.

3.2 The Customer shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Services available to any third party; (b) modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Services.

3.3 The Customer shall ensure that its Users comply with the terms and conditions of this Agreement.

4. Fees and Payment

4.1 The Customer shall pay the Provider the fees specified in Schedule B (the 'Fees').

4.2 All Fees are due and payable in {{currency}} on a {{payment_frequency}} basis, commencing from the Effective Date.

4.3 If any payment is not received by the due date, the Provider may, without prejudice to its other rights and remedies, suspend the Customer's access to the Services until all outstanding amounts are paid in full.

4.4 All Fees are exclusive of any applicable taxes, duties, or levies, which shall be borne by the Customer.

5. Confidentiality

5.1 Each Party agrees to keep confidential all non-public information disclosed by the other Party ('Confidential Information').

5.2 Confidential Information shall not include information that (a) is or becomes publicly available without breach of this Agreement; (b) was known to the receiving Party prior to its disclosure by the disclosing Party; (c) is independently developed by the receiving Party without use of Confidential Information; or (d) is rightfully received from a third party without restriction on disclosure.

5.3 Each Party shall use the same degree of care to protect the confidentiality of the other Party's Confidential Information as it uses to protect its own similar information, but in no event less than reasonable care.

6. Data Protection and Security

6.1 The Provider shall implement and maintain appropriate technical and organizational measures to protect Customer Data against unauthorized access, disclosure, alteration, or destruction.

6.2 The Provider shall process Customer Data only in accordance with the Customer's lawful instructions and applicable data protection laws.

6.3 The Customer retains all rights, title, and interest in and to Customer Data.

7. Term and Termination

7.1 This Agreement shall commence on the Effective Date and continue for the Subscription Term, unless terminated earlier in accordance with the provisions herein.

7.2 Either Party may terminate this Agreement upon written notice if the other Party materially breaches any of its obligations and fails to cure such breach within {{cure_period_days}} days of receiving written notice.

7.3 Upon termination, the Customer's right to access and use the Services shall cease, and all outstanding Fees shall become immediately due and payable.

8. Governing Law and Dispute Resolution

8.1 This Agreement shall be governed by and construed in accordance with the laws of {{governing_jurisdiction}}.

8.2 Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the rules of the {{arbitration_institution}}.

8.3 The seat of the arbitration shall be {{arbitration_city}}, and the language of the arbitration shall be English.

9. General Provisions

9.1 Entire Agreement: This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, understandings, and arrangements.

9.2 Amendments: Any amendment to this Agreement must be in writing and signed by both Parties.

9.3 Notices: All notices hereunder shall be in writing and sent to the addresses set forth above.

9.4 Force Majeure: Neither Party shall be liable for any delay or failure in performance due to causes beyond its reasonable control.

9.5 Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Schedule A: Services Description

{{service_description_details}}

Schedule B: Fees and Subscription Term

Subscription Term: {{subscription_term}}

Fees: {{fee_details}}

Payment Frequency: {{payment_frequency}}

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the Effective Date.

FOR THE PROVIDER:

_____________________________

Name: {{provider_signatory_name}}

Title: {{provider_signatory_title}}

FOR THE CUSTOMER:

_____________________________

Name: {{customer_signatory_name}}

Title: {{customer_signatory_title}}

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